3CX Carves up the Competition with Administration Savings and Hotel Features
An exclusive ski resort and unique hotel demanded a legendary phone system – a phone system that itself has set new standards for performance in the telecommunications world – 3CX Phone System. Hotel Maierl selected 3CX Phone System because it could offer an outstanding feature set, coupled with ‘legendary’ low administration and flexibility.
The Challenge
The hotel also were in need of a solution that wouldn’t cost an arm and a leg to install, and could be deployed on existing infrastructure.
What’s more, staff wanted to reduce the amount of time and resources that were being spent on administering the system.
Other PBXs either did not have the hotel module, or inflated the price significantly because of it. The hotel module added important features to the 3CX Phone System that allowed Hotel Maierl to deliver a better customer service experience.
3CX Offers a Solution
The 3CX Hotel PBX provides special features to enable hotel staff to save valuable time and increase satisfaction of guests. With features such as display of guest name on phones, wake up calls, do not disturb, check out and room status, Hotel Maierl would be able to take their level of service to a higher standard. What’s more, with 3CX’s flexible deployment options, it was the only solution available that could be installed on Windows. Allowing the hotel to utilize existing infrastructure and easily maintain the system with minimal training.
Hotel Maierl’s 3CX installation consisted of 40 extensions, 10 Cisco wireless IP phones, 30 other IP Phones and a Patton ISDN 4554 gateway. They had the luxury of an all new IT infrastructure including a powerful new Windows Server. As it had ample processing power and memory, 3CX could be installed on this server, saving the hotel on hardware and administration costs.
With 3CX, the hotel was also able to easily implement a digital receptionist, to allow callers to reach guests directly or make reservations at the restaurant without having to go through a receptionist.
“The fact that I could install 3CX Phone System on the existing Windows Server was a great advantage. Rather than buying a “black box“, I could leverage my Windows skills to administer the phone system and greatly reduce the administration time of the PBX. Our staff can actually do basic administration of the PBX via the web interface, reducing the need for outside consultants and giving us flexibility.”
Stefan Pfender, CEO, Maier-Alm GmbH
The Results
Hotel management now connects to the phone system from their smartphones, allowing them to answer both customers’ calls and private calls from one device. 3CX’s strong mobility features permit front office staff and management to always be ready and on hand to provide excellent customer service from wherever they are, be it within the hotel or on the hotel grounds.
Hotel Maierl invested in a wireless network throughout the location, spanning the entire hotel through to the chalets and the wellness area, supporting a seamless handover. With 3CX, it could leverage this infrastructure and avoid dedicated cabling for the PBX, saving an estimated 25,000 Euros.
The Customer
The Maierl Hotel, originally built in 1932 is one of the first alpine hotels and was completely re-developed. Its location is unique as it is right on the Ochsalm ski piste at a height of 1,225 metres, and offers what is easily one of the best ski-in ski-out locations in the world. If that is not enough, The Maierl Hotel was redeveloped in a unique manner; besides the hotel, there are five luxury chalets offering a distinct and exclusive setting. Each chalet has a private spa area in addition to the hotel pool and wellness area which features amazing views.
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