3CX Takes Up Residence at the New Willing Hotel in Minsk

Willing Hotel wasn’t looking for a new phone system to replace an old outdated one, no. They were looking for a system that was going to be right for them right out of the gates. The team describe their guests as part of the younger generation. A generation that is open to progressive ways of doing things. Willing Hotel wanted to embody the same sense in what they did in the hotel as well.

The Challenge

Employees were using individual mobile phones to conduct work-related communications and there was no PBX system in place at all. The hotel was still under construction so Oksana Vladimirovna Miakish, CEO for the Company, had time to find the perfect solution for the new hotel.

Oksana wanted to find a PBX solution that could keep the new hotel running smoothly, and at the same time one that would be able to grow with it. She faced the prospect of an old analog phone system that she was used to, versus the economic considerations of new technology that would be better for business. With scalability in her mind, a less innovative system would not be a good option.

3CX Offers a Solution

3CX was the solution that fit her requirements best of all. The full suite of Unified Communications (UC) features that 3CX brought to the table and the ability to scale with the business meant it was the clear choice for Willing Hotel in Minsk. Smartphone apps would enable hotel staff to move about the site whilst remaining always connected and reachable. Best of all was the affordability and transparent pricing that 3CX could offer. Unlike many comparable solutions on the market, there was no per user pricing, no-hidden costs, and no pricey add-ons to get the hotel features that were needed.

willing hotel reception

“We had been choosing the telephony type for quite a long time. We compared many brands, met the representatives of different companies, but finally decided on 3CX, as this software meets all our requirements to the best advantage.”

Oksana Vladimirovna Miakish, CEO, Willing Hotel

The Results

The new 3CX system was deployed across the hotel and is showing the team at Willing Hotel new levels of productivity and mobility. They installed five Panasonic®* phones with one line in place for the internet connection. The cost savings were especially noticeable to Oksana, who as CEO needs to be accountable for every decision the hotel makes. Needless to say, the board was happy with the cost savings, as well as the productivity and mobility increases they saw from Oksana’s choice to work with 3CX.

The Customer

willing hotel logo

The Willing Hotel in Minsk, Belarus is a brand new 3-star hotel that opened during the winter of 2017. It is set amongst the unique atmosphere of Oktyabrskaya street with its trendy cafes, bars and buildings enveloped in colourful street art. Willing Hotel sees itself as one of Minsk’s best venues for corporate and personal events. With a staff of 50 and guests coming and going all the time Willing Hotel relies a lot on its phone system to keep things running smoothly.

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