Promoting Success: 3CX Bolsters Communications Management for Objetrama

Objetrama’s goal is to provide customers with the services they need to effectively achieve their promotional and communications goals. In order to continue offering their high level of customer service, the company felt they themselves had to work on their internal communication. An outdated system proved to be more trouble than it was worth, and in looking for a solution with more features and added flexibility, Objetrama settled on 3CX.

The Challenge

Objetrama’s proprietary Diatonis Orange system proved to be inflexible, costly, unreliable, and lacking in the features that the company needed in order to facilitate the high level of service that they were striving for. In addition to a more flexible solution that they could manage independently, Objetrama was in need of powerful, queue management functionality.

After discovering 3CX and the features and benefits that it offers, Network Telecommunications Manager, Olivier Martin, decided to test the system as a possible option for the company. Following vigorous testing, which fulfilled the specifications that Objetrama was seeking, it was a done deal!

Fulfilling All Needs – 3CX Offers a Complete Solution

With its multiple deployment options, 3CX was able to fulfil Objetrama’s wish of having an on-premise phone system, with the flexibility to migrate to hosted at any time. Furthermore, ease of management would mean that the company would be able to dedicate less money and resources to keeping their phone system up and running.

To facilitate Objetrama’s new, on-premise 3CX installation, there was no need to employ any additional hardware or infrastructure; the company was able to successfully deploy the system with their existing servers and network.

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“There was no need to test other solutions as 3CX completely satisfied our objectives in regards to what we were looking for in a phone system. 3CX is a complete, easy to use, and reliable system which has granted us independence with the management of our communications.”

Olivier Martin, Network Telecommunications Manager, Objetrama

The Results

Before making the switch, Objetrama was spending approximately €15,000 on their telephone system each year – an amount greatly reduced by switching to a 3CX 64 simultaneous call license. After deployment by Platinum Partner, Serverteck, Objetrama’s employees were able to quickly and successfully adapt to the new system without any hiccups. What’s more, as well as the cost savings, improved flexibility, autonomy, and additional functionality, the Company also found that admin time spent managing and maintaining their communications had greatly reduced.

The Customer

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Based in Mundolsheim in north-eastern France, Objetrama has over 15 years of experience, more than 60,000 customers, and is one of the leading providers of promotional items in the country. The company specializes in personalized items, gifts, and advertising and promotional objects including t-shirts, USBs, pens, keyrings, tools and much more.