Case Studies - Services

Leading by example: RBC Group is remote ready with 3CX!
“Being in IT means you will have to make and receive a lot of calls internally. Luckily, 3CX allows you to see when users are available, in meetings, on the phone, out to lunch or if they have finished for the day as easily as lookup the contact on the softphone or in the WEB UI. The setup and transition to working remotely (or on the road for Sales and technicians) is as simple as scanning a code or opening a file that is sent out to end users. It’s made our job easier.”
Matt Rich, Managed Information Service Technician

Turkish Red Crescent Ahead of the Curve with 3CX
“3CX is the best IP PBX solution. It combines rich UC functions, mobility, scalability, easy management, failover, webmeeting and comes ready to use.”
Sedat Pamuk, IT Operation Manager

Kathimerini Gets Ready for Remote Work with 3CX
“After the new conditions were imposed by the Covid-19 pandemic, the hours we spent away from the office were and still are one too many. However, the solutions and features provided by the 3CX system have made our work much easier.”
Subscription Department

3CX Enables Architects’ College of Catalonia to Unify Their Telephony & Go Digital
“3CX facilitated another step in the digital transformation process of the company. It has enabled us to improve agility, mobility and productivity in all employees and, as a cloud solution, has simplified the suppliers, infrastructure and hardware at COAC across all its locations. Furthermore, we have been able to more efficiently manage our telecommunications costs, resulting in significant savings.”
Isabel Bellot, Deputy Assistant Director-General and Head of Digital Transformation

Further Expansion In Store for Retailer Seasalt with Support of 3CX
“We have been extremely happy with 3CX’s ability to enable communications across our rapidly growing and highly distributed business. The ability for the phone system to support calls across both head office and a growing store network has been vital to us, and features such as the capability to support remote working and cross company conference calls have been a significant factor in facilitating growth whilst supporting our company culture.”
Adam Cotgreaver, Director of Business Systems

3CX Scales up Communications for Infoplus Public Procurement
“The new 3CX system gave us clear audio during telephone calls, whether internal within our sites or outside the office using the smartphone apps. This has enabled us to facilitate smart-working with our employees. Additionally, 3CX is incredibly user-friendly and there is a remarkable ease of access to the various queues and contact center features. Logs are thorough and complete, which allows us to analyze everything quickly and easily. A big bonus for us was the considerable ease of integration with company software, and freedom in the choice of hardware and VoIP service providers. We’ve also found it much easier to find and resolve errors.”
Matteo Santini, IT Systems Manager

Australian Property Developers Pellicano Build Future-proof Communications with 3CX
“Nothing came close to the features and functions that 3CX could offer, and at a lower price tag than any other the other systems we looked at. 3CX has proven to be a much more flexible and easy to manage solution for us, which has also helped us to save money and dedicate resources elsewhere.”
Sujith Kumar, I.T. and Infrastructure Manager

Argus Group Insures Themselves Against Communications Failure with 3CX
“The 3CX project allowed us to re-examine every aspect of our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term. The Android and iPhone apps have improved communication among Sales staff and allow them to respond much faster than previously. Staff are no longer tied to a physical phone.”
Tory Richard, Head of I.T.

IDEA’s Very Own Lightbulb Moment – Switching to 3CX
“The main feature that put 3CX to the top of our list was the quality of the commercial relations. 3CX and Synaps Telecom were so helpful during the initial period, providing comprehensive information on how their solution could benefit IDEA and how their installation would have IDEA’s new system up and running in no time. For us, the personal touch is very important in what we do and we look for that in our providers as well.”
Guillaume Brugirard

Promoting Success: 3CX Bolsters Communications Management for Objetrama
“There was no need to test other solutions as 3CX completely satisfied our objectives in regards to what we were looking for in a phone system. 3CX is a complete, easy to use and reliable system which has granted us independence with the management of our communications.”
Olivier Martin, Network Telecommunications Manager

3CX Connects the Number One Zoo in France: Zoo Parc de Beauval
“3CX is a zero stress solution which has allowed us to allocate more resources elsewhere at the park. The system is also incredibly easy to install and manage, which has allowed us to maintain our communications in-house.”
Sylvain Spodar, Network Telecommunications Manager

3CX Helps Avignon Tourisme Take Flight
“Prior to 3CX, we had one PBX per establishment. Our previous system was not adapted to the new uses of telephony and was too expensive in operation.”
Pascal Borel, Spokesperson

3CX Cuts Soaring Communications Costs at AirFrance Russia
“3CX PRO brings us the full functionality of modern telecom services with lower investment costs than competitor solutions, and it is easy to configure to our business needs.”
Manuel Caffiaux, Head of Telecom Department

Axivas Achieves Cutting-Edge Communications with 3CX Pro
“With the implementation of 3CX we were able to replace the traditional and costly Siemens system fast and easy. The seamless migration was realized successfully with no losses. And the new system is high-performance, cost-efficient, professional yet uncomplicated.”
Jörg Schwarz, Axivas CIO

3CX Phone System Provides Safety on the Austrian Slopes
“Our squad leaders are on call around the clock, this team consists of about 10 people who take turns on a weekly basis. Up until now, our landline was redirected to a mobile number, which was redirected again to the mobile phone of the squad leader on duty.”
Lukas Danninger, Director