PBX Event Logs (v18)
The “Event log” records important system events for you to take note or action, including:
- The emergency number is dialed (ID 4099).
- SIP trunk status change(s) (ID 4100).
- A trunk failover occurs, i.e. the backup rule is triggered (ID 12289).
- A trunk or VoIP Provider account responds with an error code (ID 12294), e.g. if your account is inactive or reached the credit limit.
- The license limit has been reached (ID 8193), i.e. consider upgrading your license if the 3CX license limit on concurrent call events occurs frequently.
- IP blacklisted (ID 12290), i.e. an IP has reached the maximum number of failed authentication attempts, possibly due to a hacking attempt.
- IP blacklisted due to too many requests (ID 12292), i.e. the anti-hacking module blocked an IP for too many requests.
- A call-back request is triggered by the queue module (ID 102).
- DNS resolution failure - (ID 12293), i.e. the remote VoIP provider could not be contacted, indicating that your internet connection is down or the specified VoIP Provider IP or FQDN is unreachable.
Full list of events
ID | Type | Message | Parameters |
4100 | Info | Trunk %1 has changed status to %2 | 1) Number/Name of trunk 2) new status |
4102 | Info | Trunk SBC '%1' (%2/%3) has changed status to %4 | 1) DisplayName 2) Public IP 3) Local IP 4) new status |
8193 | Error | License limit is reached, active calls: %1 | 1) number of active calls |
10010 | Error | 3CX failed to update. | |
10012 | Error | Your 3CX Debian OS failed to update | |
12293 | Warning | Registration at %1 has failed. Destination (%2) is not reachable, DNS error resolving FQDN, or service is not available. | 1) Trunk 2) IP |
30030 | Warning | Failed to send message(s) to the provider ''%1'' from ''%2'' to ''%3''. Exception: %4 | 1) provider name 2) from number 3) to number 4) error description |
30031 | Warning | Weak %2 is detected for %1 | 1) Extension(s), 2) type of password (WebClient, Auth or both) |
30032 | Warning | System is overloaded or locked: %1 login requests were skipped during last %2 | 1) number of skipped requests (429 error) 2) period of time |
50011 | Error | SSL Certificate renewal has failed. Error: %1 | 1) Error |
50022 | Error | Your 3CX backup failed due to the following reason(s): %1 | 1) Error |
30018 | Warning | RPS request for %1 IP Phone of %2 NOT delivered. You will need to configure the phone manually by copying and pasting the provisioning link %3 in the phone web interface.\r\nError Message: %4 | 1) device 2) user 3) provision link 4) status |
12296 | Warning | Call from [%2] to [%1] has been rejected by the 3CX Country Blocking Feature [%3]. Reason: %1 contains Prefix %3. Calls to %3 are not allowed by system. Resolution: To allow this call access the 3CX Management Console, Settings, Security, Allowed Country Codes and enable the country or continent that matches this prefix. | 1) to 2) from 3) prefix |
50020 | Error | Failed to send %1 PUSH to device %2(Ext.%3). Internal exception occurred: %4 | 1) FCM or APNS 2) device name 3) extension number 4) error |
50021 | Error | Failed to send %1 PUSH to device %2(Ext.%3). Received error from server: %4. Find more info at: %5 | 1) FCM or APNS 2) device name 3) extension number 4) error 5) link on documentation |
30033 | Warning | Your Recordings storage has reached %1 of %2. The current size of the Recordings folder is %3 (%4). | 1) Size in percents which should be reached to trigger this 2) Quota size in Gb 3) Current folder size 4) Current folder size (in percents) |
30034 | Warning | Your Voicemail storage has reached %1 of %2. The current size of the Voicemail folder is %3 (%4). | 1) Size in percents which should be reached to trigger this 2) Quota size in Gb 3) Current folder size 4) Current folder size (in percents) |
30038 | Warning | Live Chat Requests Protection has been triggered for the user from %1. | 1) IP of user |
30039 | Warning | Health Report:\r\nFirewall check: %1\r\nSIP trunks: %2\r\nPhone Templates: %3 | 1) OK/Failed/Not checked 2) OK/unsupported trunks detected 3) OK/unsupported phones detected |
50023 | Error | Recording archiving failed due to the following reason: %1 | 1) error |
30040 | Info | Provisioning file %2 requested by %1 could not be generated | 1) IP 2) file |
See also
Last Updated
This document was last updated on 2 June 2023