How to Create 3CX Supported System Prompts Set
3CX Supported Format
The 3CX supported format for the System Prompts is the following:
- File Format: WAV
- Audio Format: PCM
- Channel: Mono
- Audio sample rate: 8 kHz
- Audio sample size: 16 bit (16-bits per sample)
- Bitrate: 128kbps
The files and prompts can be easily formatted using a free tool like "Audacity".
The detailed instructions can be found here.
Files & Folders
The names and structure of the prompts files & folders must be kept the same and should not be changed. Even the changing from capital letters to small letters is not allowed. As an example, you can always use the latest English Standard Prompts Set.
- The Main folder need to have a randomly generated name. For example, the name of the English Standard Prompts Set is “8210986B-9412-497f-AD77-3A554F4A9BDB”.
- All informative prompt messages must be placed in the main folder.
- All number prompt messages must be placed in the “numbers”folder.
- All time related prompt messages must be placed in the “time”folder.
XML Files
In the main folder you can find two XML files.
- “ResponseOrdering.xml” file is used to specify the IVR response ordering and just need to be copy/pasted from the latest English Standard Prompts Set.
- “SetInfo.xml” file is used to specify the language outputs for each available prompt (WAV file) and need to be translated to the preparing language.
Example:
The first output of the “SetInfo.xml” file for the English Standard Prompts Set:
<prompt id="ACCDND" file="access_denied.wav">
<description>Access denied. Refusing intonation.</description>
</prompt>
The same output in German Prompts Set:
<prompt id="ACCDND" file="access_denied.wav">
<description>Kein Zugriff möglich.</description>
</prompt>
In French Prompts Set:
<prompt id="ACCDND" file="access_denied.wav">
<description>Accès refusé.Intonation de refus</description>
</prompt>
In Russian Prompts Set:
<prompt id="ACCDND" file="access_denied.wav">
<description>Доступ закрыт</description>
</prompt>
And etc…
NOTE: The Prompt ID and the File name must be the same as they are specified in the English Standard Prompts Set, otherwise the prompts will not be properly used and will not be shown in Management Console.
System Prompt Compressing Procedure
After creating and testing a new Prompts Set it need to compressed using the Windows default achieving (zip) mechanism
After this the new Prompts Set can be uploaded to online repo and published as a new supported Prompts Set.
See Also
Last Updated
This document was last updated on 22 May 2024