The trusted old Public Switched Telephone Network (PSTN), with its Analog, ISDN BRI, E1 or t1 lines, is to disappear. Telephony is moving from PSTN to much more modern and flexible SIP trunks.
The big telecom providers are fast phasing out the old PSTN functionality, and are moving customers to IP. And so a SIP trunk and a phone system upgrade in the near future is going to be inevitable.
Verizon will phase out ISDN in the U.S. by 2018. In the UK, ISDN lines are down to less than 3 million lines, from 4.7 million lines in 2007 and the trend is accelerating. By 2017 major telcos such as BT, KPN, France Télécom, Deutsche Telekom and Telecom Italia will no longer offer ISDN lines.
As a result Session Initiation Protocol (SIP) trunking has increased by 62 percent in 2015 from the prior year, driven primarily by North America. A SIP Trunk is usually provided by an internet service provider (ISP). Unlike a PTSN provider, the lines provided are not physical wires, but a service provided over the internet. The SIP Trunk Provider provides phone numbers and lines, usually at better rates than the traditional providers and with more flexibility and shorter contract durations.
This guide explains what SIP trunks are, their advantages and how you can make the move.
What are SIP trunks?
SIP trunks are telephone line trunks delivered over IP using the SIP protocol. Using this standard protocol, telecom service (VoIP) providers connect one or more channels to the customer’s PBX. Phone numbers and DIDs are linked to the SIP trunk. In many cases numbers can be ported to the SIP trunk.
Benefits of SIP trunking
But our farewell to the PSTN brings many benefits. SIP trunks deliver:
- Lower monthly Line & DID Rental – The monthly fee to have a number of lines installed at your office drops significantly with SIP trunks. And DIDs cost a lot less.
- Lower call charges – There are many SIP trunk providers and competition has driven down call charges significantly. Some SIP trunks even come with unlimited calling.
- Better customer service – Provide better customer service by adding more geographical and international numbers. Quickly and easily add numbers to your SIP trunk and terminate them on your IP PBX – you can give customers more options to dial in at a significantly lower cost. Customers can contact you more easily and sales will increase.
- Move offices and keep the same number – SIP trunks are not bound to a location, so it’s easy to move offices without having to change your stationary or inform your customers. There is no longer any need to pay to forward phone calls to the new offices.
- Eliminate VoIP Gateways – SIP trunks will eliminate the need to buy and manage VoIP Gateways. All phone calls come in via IP. No extra conversion often means better quality too.
- Leverage a modern IP PBX – Modern IP PBX / Unified Communications solutions will give customers increased productivity, mobility and boost sales. Connecting an IP PBX to SIP trunks is much easier than via the PSTN.
- Flexibility – It is easy to add channels to your SIP trunk to cope with increased calls. A simple phone call will allow you to add channels, and often this can be done immediately. Compare that to the delay in having additional lines installed and then having to upgrade your old PBX to handle more lines!
- Correct number of channels – With SIP trunks, you can easily choose the correct number of channels that you need. Using ISDN/T1, you often have to choose to add either 15 or 30 lines. This usually means you end up with expensive extra capacity.
Selecting the right SIP trunk provider
The next step is to choose a SIP trunk provider who will supply the necessary SIP trunks. A few factors come into play when making this decision:
- Security – As SIP trunks are exposed to the Internet, it is very important that the SIP trunk has a well secured network and an anti fraud system in place. The anti fraud system must monitor the system and provide protection against call fraud.
- Own network – Does the SIP trunk provider run its own network or is it a rebranded service? There are quite a few providers out there reselling SIP trunks from other providers. Select a provider who has control over their service and network.
- Competitive Cost – Costs vary widely between services. Some vendors will overcharge for SIP trunks. Look for competitive rates, but ensure that you are getting business quality SIP trunk service. For example, telecom providers will provide a cheaper quality to Internet call shops. Be cost conscious, but expect to pay a bit more for business class service.
- Number Porting – Can the provider port your phone numbers? Ensure that you choose a provider who can port all the existing numbers – not all providers are able to do this for all regions.
Upgrading Internet connectivity
Once you have selected your SIP trunk provider, consider a dedicated Internet line for the SIP trunk. Most firewalls are able to handle multiple WAN connections, and, considering the low cost of an Internet line in most places, a separate VoIP connection will be the most reliable way to ensure the quality of your VoIP calls.
However, some SIP trunk providers bundle their service with a dedicated Internet line. This keeps your voice traffic separate from your data traffic. Much will depend on the cost and your network infrastructure. Check that your firewall is up-to-date and will be capable of handling VoIP traffic correctly.
Upgrading the PBX to an IP PBX
Chances are that the trusted old PSTN lines are connected into another trusted old device, the hardware-based PBX. This device its inflexible, difficult to manage and often expensive to maintain. Technically it is possible to buy a gateway that allows the old PBX to talk to the SIP trunks. But why not upgrade to a modern IP PBX and leverage the flexibility and modern features IP telephony can bring. This allows you to take advantage of the cost savings, easy management, and productivity increases with full-scale Unified Communications that an IP PBX offers. You can choose from a hosted PBX, an appliance PBX, or a software-based PBX.
This whitepaper explains the benefits of having a software based phone system. Why it makes sense to move away from proprietary solutions such as Nortel, Mitel, Avaya, Alcatel and Siemens, and from appliance based solutions that attempt to hide the underlying complexity, go straight to a REAL software based solution, running on a mainstream, commercially supported operating system.