How to factory reset a Polycom SoundPoint EOL series

Polycom SoundPoint series

Applicable to Polycom SoundPoint 301, 320, 321, 330, 331, 450, 501, 550, 560, 600, 601, 650, 670

Follow the steps below to factory reset your Polycom SoundPoint device in order to bring back the factory default settings. This must be done before provisioning your Polycom SoundPoint phone in case the device has residual settings of a previous configuration.

Factory Reset your Polycom SoundPoint phone

  1. Turn off the device.

Polycom SoundPoint - Turn off device

  1. As soon as the “Welcome” message appears, press and hold down
  • “1” “3” “5” “7” (on 320, 321, 330, 331, 450, 560)
  • “4” “6” “8” “*” (on 301, 501, 550, 600, 601, 650, 670)
  1. Release them only when the “Enter Password” message appear.

Factory Reset Polycom SoundPoint phone

  1. For password use the phone’s MAC address (using CAPS for letter),
  2. After the restart your phone will be successfully reset (with default password “4, 5, 6”).

Last Updated

This document was last updated on 6 October 2022

https://www.3cx.com/sip-phones/factory-reset-polycom-soundpoint/