Recent content by mantalope

  1. Remote Cisco Phones Just Stopped Working

    Thanks for the help.The phones were at multiple locations and the firewall tests identified no problems. I ending up uninstalling and reinstalling/restoring the 3CX system on our server and the problem went away. I never did positively identify the problem, but all is back up and running now...

  2. Remote Cisco Phones Just Stopped Working

    Calls are not showing up in the activity log, so no error messages. I need to do some further testing to see if they appear in the firewall logs. The NAT settings look correct and have not been changed. I am also planning to do a 3CX firewall test tonight -- can't take the system down during the...

  3. Remote Cisco Phones Just Stopped Working

    I have several remote Cisco 504g phones remotely connected (STUN) to my 3CX (version 14) that have been working flawlessly for more than a year. On Monday, they all lost ability to make and receive calls. I can provision the phones (factory reset and re-provision) and they appear in the 3CX...

  4. Upgrade from v14 to v15 and keep the same provisioning path

    Thanks for the reply. I did not realize the Cisco SPA limitation. I think I'll stick with v14 for now.

  5. Upgrade from v14 to v15 and keep the same provisioning path

    I want to update my 3CX system from v14 to v15 but need to keep our provisioning path the same so I won't need to update the provisioning profile rule all of our remote Cisco 504G phones. In the past, updating the version and restoring the backup seemed to change the provision folder location...

  6. Version 14 Upgrade - HTTP 404 Error

    I ran all windows updates and restarted server. Uninstalled 3CX 12.5, rebooted, and installed v 14. Rebooted and tried to restore, but am still getting HTTP 404 Not Found error. When I select Settings | Network, I get a request failed error (see image). When I checked Service Status, I also...

  7. Version 14 Upgrade - HTTP 404 Error

    Thanks for the feedback. I'll give it try and see how it turns out.

  8. Version 14 Upgrade - HTTP 404 Error

    I have an existing v12.5 installation that was recently upgraded from v12. When I upgraded to v14 (uninstall v12.5 then install v14), the process runs fine and the management console opens fine locally and remotely. However, when I attempt to restore the backup, it fails with the message "The...

  9. Calls Forwarded to SOME cell phones hang up when answered

    Re: Calls Forwarded to SOME cell phones hang up when answere PROBLEM SOLVED! It appears that one or more codecs are no longer being supported in some regions. Which is why, I surmise, calls would work fine to some cell phones but not others. There must be some telcom system updates happening...

  10. Calls Forwarded to SOME cell phones hang up when answered

    We are seeing some connection problems when transferring calls to some cell phones (but not all). This problem is occurring on a few of our extensions and just starting happening recently. One extension on which this is occurring has been in service and working correctly for several years...

  11. Forward to Cell Fails

    After setting up a test phone, duplicating the problem, and troubleshooting, I found that disabling NAT and changing the SIP Transport from UDP to TCP on our Cisco SPA 504g handsets solved the problem. Thanks again for your help.
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