Allow all Variables in all email templates

[TSlocum]

Currently, there are specific variables to each specific email template. All the variables should be available to all the email templates. For example, you can't add %%EXTFIRSTNAME%% %%EXTLASTNAME%% to the Emergency call template.

 

[PatrickTodd]

Makes total sense; variables should not be context sensitive in email templates. Having them the same in all makes documentation easy, currently its a guessing game which is just horrible for usability.

 

[briankayser]

TOTALLY AGREE!
I wanted to add Extension First and Last name also to our 911 template but could not. Getting an email notification is awesome but only having the extension number is kind of lame. We are a construction company and I have a rule that forwards 911 emails to our safety manager. It would be very helpful to him to be able to see who called 911 by more than just the extension number, of which we have about 300.

I asked support about it, just to make sure I wasn't missing anything, and they redirected me here to suggest it...

 

[TSlocum]

I'm bumping this to bring attention to it. It still doesn't make sense that we can't do this.

 

[PaulD]

I agree. Also maybe pick this one up at the same time ......

https://www.3cx.com/community/threads/additional-variables-in-email-template.45139

 

[jmitch11]

AGREE!!
I want to know how long a caller was in queue before they hung up - but %%WAITINGTIME%% doesn't work!

 

[Lev]

+1
A long time ago i made a little more specific request, since i wanted the name of our customers to show up in our inbound fax-emails
https://www.3cx.com/community/threads/add-caller_resolved-name-to-template-parameters.42905/

 

[glassen]

+1
Surprised this isn't possible. The whole point of variables is to allow easy customization. Please make all variables available in the templates!
Half of the email templates are almost useless without this.

 

[CodeTwo]

AGREE!!
I want to know how long a caller was in queue before they hung up - but %%WAITINGTIME%% doesn't work!

+1

 

[PaulD]

This thread started in May 2016. 3CX seem not to be interested - I guess not enough votes in it.

On the same/similar topic:

The guidance on email variables https://www.3cx.com/docs/variables-email-templates/ relates to version 14 - hasn't been updated for v15, let alone v15.5 - lots of new variables undocumented! See this thread https://www.3cx.com/community/posts/224786/

 

[giwm]

I recently ran into this with the emergency call template. When I'm not in the office, I don't remember which store is which extension. I need those names!

 

[Jim Canfield]

+1

 

[nitrox]

+1

 

[bob222]

TOTALLY AGREE!
I wanted to add Extension First and Last name also to our 911 template but could not. Getting an email notification is awesome but only having the extension number is kind of lame. We are a construction company and I have a rule that forwards 911 emails to our safety manager. It would be very helpful to him to be able to see who called 911 by more than just the extension number, of which we have about 300.

I asked support about it, just to make sure I wasn't missing anything, and they redirected me here to suggest it...

This would be very helpful. Our current workaround is to view the extension number provided in the email, then open the 3CX app on smartphone and dial the extension to cause name to be displayed. It would be much more efficient to include the name in the email.

 

[jmitch11]

+1

 

[Stefan Löwe]

+1

 

[naveensenapathy]

+1

 

[This_VoIP_Thing]

+1

Any word if this is in v16? Still finding release notes and have not loaded the beta up in a VM yet.

 

[Ronin]

+1 Better support on email templates

 

[aberry]

+1
Really need this supported - adding extension name to the emergency number template would save a lot of confusion.