Cannot log into Customer Portal

[SupportW]

Good morning


I am unable to log into an account for the 3CX customer portal.


When I sign into the account, I'm prompted that the account has no existing subscription. When progressing through to create a subscription however, the website indicates that there is a deployed 3CX SMB (Shared) service.



We can still access the 3CX instance but the Customer Portal account is stuck in a loop of asking to setup a subscription.

 

[ChrisC_3CX]

@SupportW

Actually the message says that you need a Self Managed or 3CX Hosted Subscription to login, an SMB subscription won't cut it. You may refer to this blog: https://www.3cx.com/blog/news/smb-portal-access/