Can't log in into the portal

[RGSupport]

Hi Support team,

I tried changed my communication email to receive missed call alerts onto my another email.

Then I tried to log out of the app and since then I am not able to log in into the 3cx portal to make calls or manage my account.

I tried sending password reset using "Forgot Password" but not receiving any password reset links from the portal log in screen.

I tried resetting password on main login page from 3CX and it changed but not from my URL https://1114.3cx.cloud/.

Email I have used for log in previously is (redacted). This is my main admin account. I am trying to create ticket using support menu from the portal but not able to see the form to fill out.

Please help with this urgently.

 

[SteveITS]

The 3CX customer portal and your 3CX SMB account/server are different. SMB accounts no longer have access to the portal: https://www.3cx.com/blog/news/smb-portal-access/

 

[CXBridge Ops]

Hi @RGSupport

Please create a support ticket through the following link: https://www.3cx.com/contact/

In the meantime, try to confirm your extension number and use it to log in instead of your email address, using the same password. This will help verify whether the system allows access using the extension credentials.

 

[RGSupport]

Hi @RGSupport

Please create a support ticket through the following link: https://www.3cx.com/contact/

In the meantime, try to confirm your extension number and use it to log in instead of your email address, using the same password. This will help verify whether the system allows access using the extension credentials.

It worked. I am able to log in using my extention number. Thank you for your help.

 

[CXBridge Ops]

Great!