Solved Call Monitoring not available?

[rayt]

Hi all. Hopefully this is a fairly simple question .

I have an MT system (v20u9) running on Azure with about 14 Users (4 "departments" + my "admin" dept). I am the System Owner and included in all other Depts.

I don't get the Monitor Connection Quality option on any extensions in the Team view, except for 1 extension (which is in the same dept as 3 other users).

Is there a setting somewhere that I have missed? I've compared the settings of the working one with all others and they appear identical.

I need to get this going so that I can diagnose a separate intermittent quality issue for one of the users.

Thanks.

 

[NikosK_3CX]

Since you have created a support ticket, we will check the issue there.

 

[Ronaldvdv]

I have the same issue but not on all instances. Most will show the full menu, only the last two PRO editions Version 20.0 Update 9 (Build 995 Release - AI 1.4.48) will not show the option Monitor Connection Quality.
The older systems run same version build 995.


Work arround I have found is Impersonate a manager user. Then you can set monitor connection quality.

 

[NikosK_3CX]

As per our TeamViewer session from the ticket, the option to enable the tool was there.
You need to scroll down in order to see it.

 

[rayt]

Yes, thanks for your help Nikos.
Such a simple "solution" that I should have thought of