CRM integration for external callers

[joerg.schulze]

We have a CRM integration that performs a lookup in the database for incoming calls. Unfortunately, this only works for externally incoming calls, not for internally incoming calls.
Is it possible to enable this for internal calls as well?

 

[KyriacosS_3CX]

Hello,

Just to clarify -
Calls from outside number to your PBX register and calls from your PBX to outside numbers do not register?

The CRM, it is a custom setup or are you using one of the 3CX provided integrations/templates?

 

[Evolute IT]

We have a CRM integration that performs a lookup in the database for incoming calls. Unfortunately, this only works for externally incoming calls, not for internally incoming calls.
Is it possible to enable this for internal calls as well?

CRM integration only works for external calls, even transferred ones. But not for internal calls and it cannot be enabled, as it's hardcoded.

 

[joerg.schulze]

Hello,

outside calls work fine. Only internal calls from one user to another are not shown on out 3CX provide CRM integration.

 

[Evolute IT]

Hello,

outside calls work fine. Only internal calls from one user to another are not shown on out 3CX provide CRM integration.

And that's by design.

 

[edossantos_sipcaller]

Hello,

outside calls work fine. Only internal calls from one user to another are not shown on out 3CX provide CRM integration.

Internal calls don't trigger the CRM integration. To get that you will need to create something custom using the Call Control API.