MP58 E2

[aminbaik88]

Hello,
i have MP58 E2 connected to our lan hosted 3cx. after 1 to 3 min the caller sound come not clear or low if we wait for a while its back working fine.
any suggest ?
thanks.

 

[DimitrisL_3CX]

Hello @aminbaik88,

Please note that we do not test or support Yealink MP58 E2.
If you use the WebClient / PWA or a 3CX Client, do you have the same issue?

It is also advised to use the 3CX V20 Call Quality Monitoring Tool and check the Call Quality report analysis.

 

[aminbaik88]

for internal calls its work fine the problem is happening only with external calls.
monitoring tools only working with ipsoft phone ?
thanks.

 

[DimitrisL_3CX]

The Call Quality Monitoring Tool works with the 3CX Clients and the IP phones. So you can enable it to the extension and monitor all the calls regardless if you are using a 3CX Client or an IP phone.