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  1. Inbound Calls to SMS Number Not Routing to Extension

    The DID is pointed to this extension and, prior to troubleshooting, existed on only one SIP trunk (the SMS trunk), which is where it is again now. The person at this extension marked all of his SMS messages as DEALT WITH, but the voice call still goes to the ring group.

  2. Inbound Calls to SMS Number Not Routing to Extension

    No, we want SMS messages and calls to go to the same extension.

  3. Inbound Calls to SMS Number Not Routing to Extension

    We are using Flowroute for SMS for a single number on our client's 3CX system. SMS texting to/from that number through 3CX works fine for the extension to which the inbound rule is assigned (on the SMS SIP trunk). However, voice calls to that same DID go to a ring group instead of the...
    • RHopkinson
    • Thread
    • sms inbound did
    • Replies: 14
    • Forum: SMS

  4. Number you specified has active conversation with [Call Queue]

    When trying to send an SMS message to a technician's cell number from the 3CX Chat page, I get the message, "Number you specified has active conversation with extension 812 SMS Techs already." I've gone through every chat listed in Recent or Archive and verified each was either closed, deleted...

  5. Solved Configuring SMS Integration Should Not Be This Difficult

    @YiannisH_3CX, turns out that I was using the wrong Account SID and Auth token. All is working now. Thank you for your assistance and patience!

  6. Solved Configuring SMS Integration Should Not Be This Difficult

    @YiannisH_3CX, thanks again. I looked through Events and found the following: Failed to send message(s) to the provider 'twilio' from '+1320[REDACTED]' to '+1561[REDACTED]'. Exception: {"code": 21606, "message": "The From phone number +1320[REDACTED] is not a valid, SMS-capable inbound phone...

  7. Solved Configuring SMS Integration Should Not Be This Difficult

    @YiannisH_3CX, I don't see anything logged on the 3CX (Dashboard -> Audit Log or Dashboard -> Activity Log) or on the Twilio side (Monitor -> Logs -> Messaging).

  8. Solved Configuring SMS Integration Should Not Be This Difficult

    @YiannisH_3CX, I drilled into the number section in Twilio and found another location for the webhook value (under Messaging Service -> Integration). I replaced the old value with the current webhook value, and inbound messaging is now working. However, no replies to the messages are being...

  9. Solved Configuring SMS Integration Should Not Be This Difficult

    @YiannisH_3CX, any other suggestions? We need to get messaging working with 3CX again.

  10. Solved Configuring SMS Integration Should Not Be This Difficult

    @YiannisH_3CX I verified the webhook shown on the 3CX SMS tab (under the Copy webhook URL section) is identical to the value in Twilio's configuration for the phone number (see attached screenshots).

  11. Solved Configuring SMS Integration Should Not Be This Difficult

    Hi @YiannisH_3CX, I think we're getting very close. I completed the process as directed and verified incoming calls to the number are being processed, but we cannot send or receive text messages to/from the number. While no log entries are generated on Twilio's side for text messages sent...

  12. Solved Configuring SMS Integration Should Not Be This Difficult

    Hi @YiannisH_3CX I followed the document as specified and inbound calls to that number are being processed by the 3CX PBX. However, the Twilio document mentions nothing about the SMS tab in the 3CX trunk. The 3CX document says, "Navigate to the 'SMS' tab to enable it and copy the unique 3CX...

  13. Solved Configuring SMS Integration Should Not Be This Difficult

    After one of our techs mentioned that SMS was no longer working, I found the document "Missing your SMS with 3CX Update 6?" and was initially relieved to find that I would be able to have my "SMS provider working in no time!" After over two hours of referrals back to a dozen pages on Twilio's...
    • RHopkinson
    • Thread
    • sms trunk
    • Replies: 14
    • Forum: US

  14. Extension with System / Root Privileges

    I'm a bit hazy on the following requirement: In my case, I connect to the web admin client with a username (e.g., sysgod) and password. Do I need to create an extension with "sysgod" as the first name, or can I use an existing extension with, say, "Russell Hopkinson" and simply give that...

  15. Beeping on Conference Calls on an Android Phone

    Hi All, We have one user who has a Samsung S22 Ultra android smartphone. When on a conference call using the 3CX app on his phone, he hears 2 beeps every 10 seconds. The other people on the conference call do not hear the beeps. He set up the 3CX app on his old smartphone (also a Samsung)...

  16. Hold and Keypad in Browser / App Not Available

    When placing a call using the browser app, I cannot use the app to place the call on hold or bring up the dial pad. However, when placing a call through the browser app, the Snom phone itself does light up and appear to have the call, so that may be the problem. Any idea how to enable this...

  17. Hold and Keypad in Browser / App Not Available

    Thanks for the reply. Not sure why the physical phone (in this case a Snom D785) would matter, as the issue is with the webclient/app, but you're Advanced and I'm Intermediate, so I'll believe you. :) We're seeing the issue with both the Windows app, as well as the webclient (on a Windows PC...

  18. Hold and Keypad in Browser / App Not Available

    Hi All, I've seen a few posts about this, and all seem to indicate that, although the new 3CX client app doesn't allow a user to place a call on hold or use the keypad on their computer during an active call, this is supposedly available on the browser-based version of the client (as long as...

  19. Music for Digital Receptionist Transfer

    For a client installation--Professional, v18.0 (Build 461)--I noticed that the music that plays when we select an extension to transfer to from the digital receptionist seemed loud and distorted, so I downloaded the WAV file (fshold.wav) and decreased the volume (gain), saved as a different file...

  20. Raspberry Pi 3 as SBC for 30+ Phones

    Thanks for the info. We're going to deploy a low-end desktop PC for now and will replace with something more appropriately sized later.
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