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  1. Yealink and Desktop App Phones losing registration

    ok that is easy enough. Thank you.

  2. Yealink and Desktop App Phones losing registration

    All phones and desktop apps are in the same vlan, just not the same vlan as the server. So if there was a network issue it would be more widespread. How do I get the desktop clients to reconnect? Phones were easy since it was just unplug then plug back in

  3. Yealink and Desktop App Phones losing registration

    yes, all users are local but different vlans. They do have machines at home that come in through the VPN with desktop clients on those machines as well. Looking at logs now

  4. Yealink and Desktop App Phones losing registration

    For the desk phones we use plug and play then associate the phone to the user extension. All phones are on the 66.86.0.5 for firmware, and that is both phones that had the issue as well as those that did not. What is the "Firewall Checker" and are you talking the event logs from the desktop with...

  5. Yealink and Desktop App Phones losing registration

    I am seeing an issue where phones are losing their registration. This is happening to both Yealink and the desktop app phones. To solve the physical phones, I have been going around and just disconnecting and reconnecting and that seems to solve the issue. So, my question has too parts, what is...

  6. 3CX On Prem is not sending welcome Email.

    That worked!! Thank you!!
    • Joe S
    • Post #3
    • Forum: US

  7. 3CX On Prem is not sending welcome Email.

    I am trying to send the welcome email to an existing user so they can get the app set up on a new machine, but the system is no longer sending out the email. I have run the SMTP test and that came though just fine. Is there another place where this would need to be set at?
    • Joe S
    • Thread
    • Replies: 3
    • Forum: US

  8. Need my reps to be pulled out of phone queue when they take a chat?

    Then how are is everyone else handling it? Are they assigning certain reps to certain queue's only?

  9. Need my reps to be pulled out of phone queue when they take a chat?

    Our rep's login to the Phone, Chat, and SMS queue at the same time. What we are looking for is a work around that will remove them from the queue not only while they are on the phone but also if they take a chat. So, if they take a chat, they don't get a call, or if they are on a call, they...

  10. Button tone not working when trying to conference in a 3rd person.

    Ok I was able to get the pin off, is there a way to remove the Conference ID number?

  11. Button tone not working when trying to conference in a 3rd person.

    ok I tried that with the 700-conference line, but that asks for a pin number. I have taken this system over from previous admin and I am not sure where you go to set up the conference line.

  12. Button tone not working when trying to conference in a 3rd person.

    In will give this a try, where is our Conference extension located. I did not see it under the Users, or any of the groups

  13. Button tone not working when trying to conference in a 3rd person.

    So, the softphone cannot operate in this fashion?

  14. Button tone not working when trying to conference in a 3rd person.

    Would it work if we put the other caller on hold, then called the interpreter line. Is there a way to merge a caller that is on hold into a conference? Or is this technically the same thing?

  15. Button tone not working when trying to conference in a 3rd person.

    Hey All We are currently having an issue where we cannot get the number tone when trying to conference in a 3rd party. The situation is when we have a customer who calls in that speaks Spanish, we put them on hold and call an interpreter line, then they work as the intermediary. When calling...
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