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  1. VasilisV_3CX

    Restore newer backup on older PBX

    So to confirm, that's V18.0.3.450, can you confirm? https://www.3cx.com/blog/change-log/phone-system-change-log/
  2. VasilisV_3CX

    Restore newer backup on older PBX

    Hi @kieferschild, What version is the backup?
  3. VasilisV_3CX

    Inbound Caller ID problem

    Hi @Usama Asgher, What client are you using when you receive the call?
  4. VasilisV_3CX

    Solved Disable conference reminders

    Hi @vintegrity, What they could do is schedule a meeting in 3CX that ends in something like 2050. And ensure that you've got "Meeting starts once organizer joins" enabled for the meeting, create the meeting via Google not via legacy Emailing so that you can control the invite that goes out and...
  5. VasilisV_3CX

    3CX certification for Datev

    Hi @bit101, We've moved away from Client-side CRM integrations and opted for Server-side integrations. As far as I'm aware Datev can't be moved to server-side integration.
  6. VasilisV_3CX

    Solved No audio on Webclient, Web App or Desktop App V18.0 (Build 461)

    Hi @Mickel den Ouden, Did your firewall checker pass? Have you forwarded the entire port ranges from 9000-10999? Here is a list of the ports used by 3CX for your convenience: https://www.3cx.com/docs/ports/ Bear in mind that the Firewall checker does not check the entire range, so it may pass...
  7. VasilisV_3CX

    3CX certification for Datev

    Hi @bit101, I'd suggest escalating this is request to the Ideas forum regarding this if you have a Gold Partner that you know who can do it on your behalf.
  8. VasilisV_3CX

    Unconditionally Forward extension to any random extension on demand using button sequence?

    Hi @Gambi, Are your clients not wanting to use the Web Client? It would make their lives (and yours) A LOT easier. If not, yes then CFD would be necessary and you can open a post in the CFD Forum.
  9. VasilisV_3CX

    Solved Conference Audio Issue

    Hi @EMA, Thank you, can you also check the following for me: WEBRTC_WRTC_FIRST_PORT WEBRTC_WRTC_LAST_PORT These should be somewhere in the 10000 range, can you make sure your firewall is allowing all ports between the range? If this doesn't resolve the issue, can you try (as a test), to...
  10. VasilisV_3CX

    Solved Copy number from Windows App Client

    No problem @beta_Rigel, if you have any other issues feel free to open a new thread!
  11. VasilisV_3CX

    Custom Integration does not work when calling

    Hi @EvgenyEUnify, When you say real calls, do you mean receiving external calls? If yes, did you ever have this working? Yes this is true, each client is defaulted to "Automatically open Contact URL when CRM Integration is Enabled". If your CRM integration worked on the server side, it should...
  12. VasilisV_3CX

    Forwarding calls to "0" to an extension

    Hi @scotchtowntech, Did you manage to resolve this or is there any way we can assist further?
  13. VasilisV_3CX

    Open URL on incoming call PWA Client v18

    Hi @duxi, Yes, a bit of patience in this case. I'll close this thread and if you need anything else, feel free to open a new thread.
  14. VasilisV_3CX

    Inbound Caller ID problem

    Hi @Usama Asgher, Can you tell me the call flow? Where is the call routing to as it arrives? The [V] is "Verified" which is sent by your provider. You should contact them with regards to this. More info on the problem here...
  15. VasilisV_3CX

    Calls being dropped with enter key

    Hi @Rimmer, There has been an feature request posted in the Ideas Forum regarding this: https://www.3cx.com/community/threads/auto-answer-make-provisionable-and-improve-how-it-works.48684/ - though it is a little out of date, you might want to upvote it in any case.
  16. VasilisV_3CX

    Question on converting from onprem to hosted

    Hi @kmcmichael, You could export a list of the users who are in Office A who are meant to be in Office B, create the installation for Office B, import the users, confirm everything checks out, select them all then Resend Welcome Emails, then delete them from Office A after Bridging the PBXs...
  17. VasilisV_3CX

    Call Queue No Answer MOH

    Hi @jeremywatco, If the queue is routing to a RG, you might want to rather route it to an IVR that plays a prompt then forwards to the RG automatically. There won't be a way not to play the system MOH for the RG. Creating an IVR that after 1 second routes to the RG with a prompt saying "There...
  18. VasilisV_3CX

    Missed calls reports does not match call log

    I'll close this thread off for now, if you need anything else, feel free to open a new thread.
  19. VasilisV_3CX

    Solved Outbound CallerID in Queue

    If you need any further assistance or information @ToniGarcia, feel free to open a new thread!
  20. VasilisV_3CX

    Missed calls reports does not match call log

    Hi @saint_, If there is still a mismatch, I'd suggest now escalating this to 3CX Support for them to deep dive into this. If it is a problem within our reports, they'll most likely comp you the ticket. Link them to this thread in your ticket.
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