Custom Integration does not work when calling

[EvgenyEUnify]

Hello,
I create custom integration with our CRM system, upload template and using TEST button checked 3cx do calls to our API, and our API correct answer.
But when I am doing real calls in web client - requests not going to our server.
It seems we need somehow enable integration for all system or for each client separately?

This is setup:
https://cliptoall.s3.us-west-2.amazonaws.com/evgeny/20220428/e4f61758f27b44d0872315cdcf6649b6.jpg

 

[VasilisV_3CX]

Hi @EvgenyEUnify,

But when I am doing real calls in web client - requests not going to our server.

When you say real calls, do you mean receiving external calls? If yes, did you ever have this working?

It seems we need somehow enable integration for all system or for each client separately?

Yes this is true, each client is defaulted to "Automatically open Contact URL when CRM Integration is Enabled". If your CRM integration worked on the server side, it should automatically open the Contact URL and you shouldn't have any issues.

Note that we do have an CRM / Helpdesk / Integration section which you can post questions to as well: https://www.3cx.com/community/forums/crm-helpdesk-app-integration.27/