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  1. UncleSoup

    V20 Update 9 Final: Redesigned Web Client & Smarter AI

    Perfect, I actually managed to find another customer that had a slightly different update schedule, so managed to get a copy of yealinkT5x.ph.xml template and upload it to the customer in question with a custom name. Phone now configurable, tested and working. Just not to sure what will happen...
  2. UncleSoup

    V20 Update 9 Final: Redesigned Web Client & Smarter AI

    "We have put it back for now" Does this mean there is a hotfix coming, I don't see it in the list. I have a new device to add, going forward we will have to supply a new model, although there are othe rmodel in the list that are EOL Yealink model, under generic.
  3. UncleSoup

    Paxton / 3CX SIP Integration – Limitation with Multiple Entry Panels

    Yeah, I'm pretty sure I did try this and it didn't work, but ultimately not a solution, as you say an unsecure work around.
  4. UncleSoup

    Paxton / 3CX SIP Integration – Limitation with Multiple Entry Panels

    Oh I completely agree, I should be able to set this at Panel level, but unless someone above my position and above the people I talk to in their support take, it's not something that is going to get any a traction. Yeah, maybe not quick, but seems like a quick win for both companies, 3CX one of...
  5. UncleSoup

    Paxton / 3CX SIP Integration – Limitation with Multiple Entry Panels

    We’re running into a limitation that feels like it should be an easy fix if both the 3CX and Paxton teams were to collaborate. At the moment, the system works, but each Paxton entry panel cannot have its own extension. This is because Paxton sets the Authentication ID at a site level, while the...
  6. UncleSoup

    Storage module warning won't go away

    But what if you only want the main backup of the system! Annoying red banner. Also, remote archive retention, this just grows and grows, anyone got a solution for a retention on the remote archive side.
  7. UncleSoup

    Yealink SIP-T58W phone firmware downgrade before upgrade for 3CX V20

    I had the same with the T54W, so annoying. Here is a link for the official Yealink post if anyone needs it. https://support.yealink.com/en/portal/knowledge/show?id=67ea8ab413440e4c2e145270
  8. UncleSoup

    How to Limit Users from Seeing Other Users in Web / Team View

    As above, it seems you may have the wrong configuration, you would need multi for this, otherwise they should all be in their own setup.
  9. UncleSoup

    Daily Yesterdays Reports

    Oh man :rolleyes: Thanks
  10. UncleSoup

    Daily Yesterdays Reports

    I’ve run into an issue with a daily report we’ve set up to email extension statistics from the previous day. We need this report to arrive in the morning so we can publish the stats for yesterday. However, it looks like the report is being generated at 11:00 PM, which means it's capturing data...
  11. UncleSoup

    Unable to update T54Ws - 96.87.0.16

    Yeah, I was thinking of the less technical folk.
  12. UncleSoup

    Unable to update T54Ws - 96.87.0.16

    I came across this post when we couldn't get a T54W to upgrade from 96.86.0.154 to either 96.86.0.81 (3CX) or 96.87.0.16 (3CX), we had to get it downgraded to 96.86.0.70 (Yealink), after which we was then able to get it to 96.86.0.81 (3CX) so that we could get it into 3CX. It also would not go...
  13. UncleSoup

    Solved Multi-Tenant Roles

    I think I have answered my own question... Looking at the roles here: https://www.3cx.com/docs/manual/access-roles/ We can see it is initially called Owner, but suspect this comes from "Non-Multi-Tenant" setups, however, looking further down the permission table, we see it referred to as...
  14. UncleSoup

    Solved Multi-Tenant Roles

    What is the recommended role for a company's tenant? I would have thought the naming of "Department Administrator" would be the one, but looking at the permissions, it has less than Manager, so should it just be Owner? Being that the below is in order of permission.
  15. UncleSoup

    Switch to multi-tenant question

    There is no restore option for Departments\Customers. It is an overall restore, plus the FQDN would be dif unless you used the same from the customer you are migrating.
  16. UncleSoup

    V18 - V20 Update - Departments ?

    This works on V20, but not in V18 Update 9 before the upgrade, the option is missing. Existing Group New Group
  17. UncleSoup

    V18 - V20 Update - Departments ?

    I cannot find that you can Move Queues/IVR/RG to departments in V18 Update 9, only create new ones and assign them to a group.
  18. UncleSoup

    Multi-Tenant Setup

    Thanks, Nicholas, are any of these features due to arrive? With regard to the Department Team, I meant we have some dumb users who are not used by a person. For example, we have a customer with 2 users, one called "voicemails in hours" and another called "voicemails out of hours" so that they...
  19. UncleSoup

    Multi-Tenant Setup

    We have an installation with multi tenant, while installing we had a few thoughts, so have a few questions below, but also some information, should you have the same thoughts. Department Contacts When creating a contact as system owner, there is no option to add it to a department. If we add...
  20. UncleSoup

    3CX- Unregistered Users Showing for All on team

    I don't believe it does the same as before on V18 with the V18 app, it's worded slightly differently and on V18 it even states to "Hide from Phonebook and 3CX Apps" But the only way now seems to move them out of the group, but we want them to manage the group as a department admin, but not be...
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