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  1. mattdarnell

    Can not add hosting to an existing system

    Thank you very much!
  2. mattdarnell

    Can not add hosting to an existing system

    I have a 3CX that has a valid license until July 2027. I click "swich to hosted" and get the screen below. I only see a way to add more years onto the 3cx license, not add hosting, what am I missing?
  3. mattdarnell

    Solved Vitelity trunks not registering - V20 U3

    Gotcha
  4. mattdarnell

    Solved Vitelity trunks not registering - V20 U3

    V20 U3, Enterprise, Hosted by 3CX Heads up with Vitelity trunks, the template does not work. The template sets this value as '1' - <field name="RequireAuthFor">1</field> It needs to be '4' but with hosted systems you can not import trunk XML files. You need to set it up as a generic trunk and...
  5. mattdarnell

    Queue - What to do when no agent is logged in

    Aloha, V20 update 2, hosted by 3CX. How do you control what happens to a call when it enters a queue and there are no agents logged in? I don't see an option for that in 3cx, now the calls just hangs up - it doesn't follow the no answer forwarding. Mahalo! -Matt
  6. mattdarnell

    Duplicate DIDs across multiple trunks no longer working in V20 U3

    Not an answer to your problem but, are the 2+ trunk coming from the same carrier? Do you have some magic to load balance a single DID between multiple carriers?
  7. mattdarnell

    3CX Notification: Scheduled Backup Failed

    Don't have an answer to your question, but what SFTP server are you using?
  8. mattdarnell

    SMB server location

    I don't do any SMB, if you can't find a backup, there probably isn't one. Are you having latency issues? I would stick with what you have and if the trial is a success & they sign a contract, then redo everything. Just my $0.02
  9. mattdarnell

    SMB server location

    Backup, start over then restore?
  10. mattdarnell

    Solved Hosted by 3CX - when will upgrade to v20 happen?

    Not sure when it will happen, you can always manually push the upgrade.
  11. mattdarnell

    Program a phone to listen on a multi-cast address

    Understand the page can't be done through the 3CX, but we like the 3CX to allow us to: Program a Multicast Page Originate button Add the Multicast Page Listen programming The paging is peer to peer, the 3CX is not involved at all. When we do the programing directly on the phones it works...
  12. mattdarnell

    Program a phone to listen on a multi-cast address

    When using a hosted system, V18 or V20, how do you program a phone to listen on a multi-cast address for a page? We can manually set it on the phone but it is overwritten when ever the phone reboots. Found a post from 2019 but can't find this setting -...
  13. mattdarnell

    Solved Multiple extensions on the same phone

    OK, thanks.
  14. mattdarnell

    Solved Multiple extensions on the same phone

    Is there a way to provision multiple extensions on the same phone? TIA
  15. mattdarnell

    How do we block high cost 1+ locations, i.e. Bahamas, Turks & Caicos, Antigua, etc.

    Mahalo, we will do that. It wasn't obvious that you can have multiple prefixes.
  16. mattdarnell

    How do we block high cost 1+ locations, i.e. Bahamas, Turks & Caicos, Antigua, etc.

    Mahalo for the response! Do you have two Outbound Rules for each country, one rule with the leading 1 as the prefix and one rule without it? Was hoping to be able to use the block country feature, wonder how that is supposed to work. Here is the list: BAHAMAS 1242 BARBADOS 1246 ANGUILLA...
  17. mattdarnell

    How do we block high cost 1+ locations, i.e. Bahamas, Turks & Caicos, Antigua, etc.

    System Version 18.0 Update 4(Build 965) Hosted by 3CX The only countries we have enabled are The US & Canada If we attempt to call Japan, the call is blocked by the system - "Dialed number (01181333445111) belongs to forbidden country (blocked country code = 01181)" But if we try to call the...
  18. mattdarnell

    Echo on inbound call to Galaxy A21

    Thank you, we will try that.
  19. mattdarnell

    Solved How do you troubleshoot inbound SMS routing?

    That was it! Mahalo!!
  20. mattdarnell

    Echo on inbound call to Galaxy A21

    Here is what we have discovered: Inbound 3cx client calls to that phone have an echo Outbound 3cx client calls from that phone are normal. Switching to wifi on that phone has no effect. Phone had a case. Taking case off has no effect. Other clients on the same instance do not exhibit the same...
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