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  1. Yealink Attended transfer

    Ah in the IP phone section there is an option that says "Choose either Blind or Attended transfer method when DSS key is pressed" so I need to set that to attended. I missed that. Thanks

  2. Yealink Attended transfer

    It's done through provisioning BLF but I confirmed it by going to web UI of the phone then > DSSKEY > Line Key > and the Type is set to BLF The BLF function itself is working as a BLF because I can see when that user is busy or their phone is ringing

  3. Yealink Attended transfer

    Thanks for the replies. I do also have BLF and just tried the BLF as follows: Dialled an internal extension > answered the call > press a BLF button which is linked to another internal extension and it did the same blind transfer where I got disconnected and wasn't able to talk to the BLF user...

  4. Yealink Attended transfer

    I have a few different yealink models and on the quick shortcut buttons I have speed-dials enabled to certain extension numbers. When a call comes in, if i press the transfer button on the phone it puts the caller on hold. then if i simply press the speed dial button it actually does a blind...
    • ahmed24
    • Thread
    • Replies: 9
    • Forum: SMB

  5. Report to find Peak Simultaneous Calls

    On a Professional Annual license running version 20, is there a way to run a report to see what the maximum simultaneous calls ever peaked at? the reason for this is I want to know if i've got too many simultaneous calls license than I actually need.
    • ahmed24
    • Thread
    • Replies: 3
    • Forum: SMB

  6. Access voicemail remotely

    Yes, that’s correct—I understand that part. Here’s the situation: My extension is 3011, and I have PIN authentication turned off for my voicemail. When I dial 6666, it goes straight to voicemail, which is expected. Now, I have another extension (4000) that does have a voicemail PIN, and I need...

  7. Access voicemail remotely

    I'm running 3CX Version 20.0 Update 5 (Build 551 Release) I have an extension where Voicemail PIN Authentication is enabled under the Voicemail tab. However, I also have another extension where Voicemail PIN Authentication is turned off. When I try to access the voicemail of the extension with...
    • ahmed24
    • Thread
    • Replies: 4
    • Forum: SMB

  8. Running Reports on phone calls

    Previous versions of 3CX I remember there was a call log section where we could see how many calls a particular user took between certain dates etc. But since version 20.0 I cannot seem to find it anywhere. Can anyone tell me how this can be done on V20 please? I'm trying to just run simple...
    • ahmed24
    • Thread
    • Replies: 1
    • Forum: SMB

  9. Adding Exception to Holiday Dates

    If I configure a holiday with a range of days to play a holiday greeting. Is there any way to add an exception in it where one or two dates within that range it doesn't play the holiday greeting?
    • ahmed24
    • Thread
    • Replies: 2
    • Forum: SMB

  10. Voicemail notification icon but not voicemail

    No there is no calls whatsoever, it's just a voicemail envelope icon with the red number 1 next to it. When there is a missed call, it shows an arrow next to it with a number to show how many missed calls. I cleared all missed calls and voicemails yet the envelope icon with number 1 is showing...

  11. Voicemail notification icon but not voicemail

    I have a voicemail notification on my yealink phone which usually disappears when i delete the voicemail. but for one user there is a envelope icon saying 1 new voicemail but when i go into the mailbox 3CX says no voicemails. Any way to clear this users mailbox so this disappears?
    • ahmed24
    • Thread
    • Replies: 4
    • Forum: SMB

  12. Phone notification for another voicemail box

    Hi, I have yealink phones and when I receive a voicemail for my extension, the phone gives a notification that I have a voicemail. I've added a speed dial to monitor the voicemail of another extension. Is there any way to setup the phone to receive a notification when a voicemail is on the...
    • ahmed24
    • Thread
    • Replies: 2
    • Forum: SMB

  13. Answering a ringing extension

    Does anyone know how to answer a call ringing on another extension? I'm used to using Asterisk and in asterisk it is ** followed by extension number

  14. Randomising Music On Hold

    I have different music on hold tracks which has embedded on hold message each. Rather than joining them all into one file, I thought if i keep them as different files then have them play in different orders. When I did this and uploaded the multiple tracks and selected randomize, it just...

  15. Recording a voicemail and pressing pound key

    By default when leaving a voice message for an extension, it seems we have to press the # key for options and then choose to save the message. Is there a way to disable this requirement so that after the beep, a person can just record their message and hangup?

  16. Ring Group, Shows missed call

    I've created a ring group which consists of 8 extensions. The phone I am using is a CISCO 7940. When one person answers the call, the remaining phone shows that call as a missed call. Any ideas how I can avoid this?

  17. Patton SN4114-JO-EUI FXO - No Sound

    I've just setup a Patton SN4114-JO-EUI FXO gateway. I am able to call my telephone and make calls via the Patton however, I seem to get no sound whatsoever. If I call a number, the receiver receives the call but I cannot hear the dial-tone when it's ringing and if they answer I cannot hear...

  18. Grandstream HandyTone HT503 FXO Gateway

    Re: "Unsupported IP Phone" HandyTone HT503 FXO Gateway lneblett, I gave up with the SIP trunk method as it just was not working and instead created an extension 801 which I then used to register the FXO port of the HT503 to. So now when I call the extension 801, I get an immediate dial-tone...

  19. Grandstream HandyTone HT503 FXO Gateway

    Re: "Unsupported IP Phone" HandyTone HT503 FXO Gateway I will try this later tonight when I get back home. Will update you. Thanks.

  20. Grandstream HandyTone HT503 FXO Gateway

    Re: "Unsupported IP Phone" HandyTone HT503 FXO Gateway My main phone line socket is on the wall, from the socket I have a RJ11 telephone cable connected straight into the Line port of the HT. So for the SIP trunk, I got to SIP trunks > add new Provider > Give it a Name > Select country as...
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