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  1. NickEmpireComm

    Support for Poly Headsets in 3CX Windows Softphone

    Thanks Thom! Hopefully one day in the future, generic Bluetooth support may come :) With regards to Polycom, I suspect it will be the same. The dongle will be needed to integrate with 3CX but I'll touch base with Poly and see what their support says and provide an update.
  2. NickEmpireComm

    Support for Poly Headsets in 3CX Windows Softphone

    Bluetooth headset Question. Poly Voyager 4310 UC. This headset has built in Bluetooth, as well as a dongle to connect to the PC. The question I have is, does the 3CX App support only the poly dongle in terms of the API? I've noticed with my Yealink WH64, if I connect it via the dock, the...
  3. NickEmpireComm

    Adding to Company address book in v20

    I just checked because I've run into this issue on v20 update 4. A Department Administrator cannot edit the company phone book. Unfortunately the roles document still does not list who can, and cannot make edits or changes to it. I've run into a similar issue with the Multi-Tenant and certain...
  4. NickEmpireComm

    Blind Transfer "Quirk"

    Good Afternoon. I've come across an odd quirk that was brought to my attention by a customer of ours. When using the Windows app, and mobile app (Android and iOS), the blind transfer isn't behaving as it normally would...or did. A user will receive a call and intend on transferring that...
    • NickEmpireComm
    • Thread
    • android app blind transfer ios app web app windows app
    • Replies: 3
    • Forum: Windows
  5. NickEmpireComm

    Failed to send APNS PUSH to device iPhone

    I'm getting a similar issue, but at the moment it's only one user. The problem started out as them not being able to answer external calls. Calls between extensions were fine. (There are no restrictions for the user in terms of calling) We uninstalled and re-installed, now we get no...
  6. NickEmpireComm

    Multi Company Mode and Paging

    Good Afternoon 3CX! :) We have a 3CX instance we're using in Multi-Company mode. We just upgraded last night from v18 to v20 (Version 20.0 Update 3 (Build 796)). What's interesting is, on v18 I could create paging groups or do Multi-Cast paging. On v20 that appears to be missing. Is paging...
  7. NickEmpireComm

    V20, Update 3 Makes it to Release Candidate

    Has the full version of update 3 released? We just upgraded a v18 system to v20 and it's running Version 20.0 Update 3 (Build 796). However, if updating v20 update 2, the latest available update is Version 20.0 Update 3 (Build 786 Beta). Just confirming :) Keep up the great work.
  8. NickEmpireComm

    V20, Update 3 Makes it to Release Candidate

    So much this!!!!!
  9. NickEmpireComm

    Using GPO to push the NEW Windows 3CX app.

    You're amazing, thank you!
  10. NickEmpireComm

    Using GPO to push the NEW Windows 3CX app.

    Good Morning 3CX Users I'm looking for assistance with the NEW 3CX app for windows. The old desktop app was a .msi file that could easily be pushed out via GPO to all domain computers. However the new version is only a .exe file unless I download the beta. Which isn't ideal or production users...
  11. NickEmpireComm

    Record Greeting Consistency Options

    Good Morning Is it possible to include the telephone record button when recording Auto Attendant and other voice recordings? This button was removed from v18 to v20 in the Auto Attendants however it's available under Voicemail for Users at the administrator level. This was super handy when...
  12. NickEmpireComm

    Update Tags on Provider Templates

    We use Asterisk as our SIP Trunk provider, while is a third party provider. It doesn't trigger the warning of unsupported trunks. Update 2 made a change to how 3CX reads it's templates. The Asterisk template doesn't have the "authtype" tag in the template, and because of this the...
    • NickEmpireComm
    • Thread
    • provider configuration provider template
    • Replies: 0
    • Forum: Other
  13. NickEmpireComm

    Generic Sip Trunk Issue

    Are you on V20 Update 2? I noticed they changes the Asterisk trunk so it no longer includes the registration setting dropdown.
  14. NickEmpireComm

    Asterisk Trunk - Missing Registration Options

    Good Afternoon I've come across an interesting change on v20 u2. The Asterisk provider option no longer lists a registration option. Yes I can input a username and password, but it doesn't allow me to select if the trunk has to register or not. On update 1 this was a selectable dropdown. Was...
  15. NickEmpireComm

    Department Operator vs System Operator

    Multi Tenant systems, or multi site customers would benefit from this. So far I can say I'm really starting to like the V20 changes. I'm getting used to where things have moved to and really appreciate the efficiency of the Call Handling section vs the jumping around to complete the same task...
  16. NickEmpireComm

    IP Phone Firmware Updates

    Can the latest Firmware for the Yealink T27p and similar modles be added to 3cx? The current version 45.83.0.130 breaks auto provisioning. If you upgrade to the 45.85.0.160 from the yealink website, auto-provisioning works like it should.
  17. NickEmpireComm

    Yealink T34W Support

    True, it may not. Fingers crossed basic support arrives :)
  18. NickEmpireComm

    Yealink T34W Support

    Would also like to see support for this model. More than likely we'll be waiting for V20 to officially release for the support to be added as there are no more updates for V18 (as per recent webinar).
  19. NickEmpireComm

    Prepend Group, Queue or DID/DDI Names to Caller ID not working for v18 u9 on phones

    Good Afternoon. I've come across something interesting. So far my observation is a difference between update 8 and update 9, however it also appears to be an issue with Yealink T3 series handsets. I have a customer who operates 3 different brands. I want to tag the inbound CLID with the trunk...
  20. NickEmpireComm

    Multi-Registration - Odd DND issue

    I have an update for anyone having this issue. For the secondary registration extensions, DO NOT populate the "CSTA Number" or the "uaCSTA Number" (Depending on phone make and model) field under the advanced setup for the extension. This is how the phone sends and receives the DND status. With...
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