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  1. 3cx fqdn failure

    Hi Guys We have a few clients who we have recently upgraded from v14 multi tenant system to v15. We received new license keys for v15. We made a backup of the v14 and restored it to the v15 during installation The issue seems to have come in when the installer asked for the backup. It then...

  2. Issue with calls

    Hi everyone. Just a update. Looks like it was a firmware issue on the phones. had to upgrade to 44.81.0.110 on the Yealink T23G phones. Been 3 days and no issues. RyanF

  3. Issue with calls

    Yes it does. A 3cx FQDN

  4. Issue with calls

    Hi Michael We are running Windows 10 on the VM. The specs should be OK because we are running another 5 customers on the VM's from the same provider with the exact same specs with no issues whatsoever. We have however logged the fault with the provider. Another thing I have noticed is the...

  5. Issue with calls

    It was a move from a multi tenant system to a VM running windows 10. By frozen I mean the phone can still dial, But nothing happens, No engage tone, no ring tone, Just attempts to call. Router set-up is correct with ports forwarded to correct IP. Yes, The strange thing is I have provisioned a...

  6. Issue with calls

    Rebooting the phone seems to fix it temporarily but the issue comes back again.

  7. Issue with calls

    Whenever a call is made, Under logs all it shows is. When trying to call from ext 3911 to 3115. 08/16/2017 12:30:04 PM - Endpoint Extn:3115 has refreshed contact <sip:[email protected]:5065> 08/16/2017 12:29:04 PM - Endpoint Extn:3115 has refreshed contact <sip:[email protected]:5065> I...

  8. Issue with calls

    Hi Guys We have an issue with a client of ours who we have just moved from v14 to v15.5(hosted on a VM offsite). The extensions seem to be 'freezing' where they are still showing registered but if you try call them or call out nothing happens. They are all provisioned via Direct SIP. I have...

  9. Upgrading v14 Multi tenant to v15.

    Looks like I came right with a v15 SP1 installer. The first time I did use v15.5 installer with the web console setup and not command line. The second time I used v15 sp1 but with command line and it gave the option to choose a FQDN. I don't know if the issue was because of the the v15.5...

  10. Upgrading v14 Multi tenant to v15.

    I did use v15.5 installer. Should i try with v15?

  11. Upgrading v14 Multi tenant to v15.

    Hi Looks like i was unable to choose a FQDN. The installer randomly generated one. Is there a way to change the FQDN? I would like a fqdn that is easy to remember and use. The current maintenance license is valid for another month however after 1 month we will be changing the key for a...

  12. Upgrading v14 Multi tenant to v15.

    Great. Sounds simple enough. Thanks again for all the help. RyanF

  13. Upgrading v14 Multi tenant to v15.

    Hi YiannisH Thanks again for your quick response. Could you please clarify this? "Please note that you need to restore the V14 backup during the installation because after the installation the system will allow you to restore a V15.5 backup." We have remote phones provisioned but they are...

  14. Recordings stored locally?

    Hi YiannisH What a pity I thought the app might store it locally on the android phone when the record button is pressed. Thanks for the response Kind Regards Ryan Fincham

  15. Upgrading v14 Multi tenant to v15.

    Hi Everyone We have around 7 clients running 3cx v14 installed on a multi tenant system(Not managed by us). What we would like to do is move each of these clients to their own Windows VM which we will have access too and at the same time upgrade them to v15.5. Would I just be able to backup...

  16. Recordings stored locally?

    Hi Guys We have a customer who had hit the quota on 3cx for recordings. After they had hit the quota they had pressed the record button on the 3cx phone app on andriod. Would this have saved the recording on the phone? Or would it not have saved at all because the quota was hit. I really hope...

  17. PIN Protect Extension

    Hi Rod Unfortunately no way to change it. What we did was change the 'right arrow button' on a yealink phone to a speed dial for '777'. We edited this on the template and sent it out to all the phones, so the user need only press one button and it will dial 777.

  18. Extensions registered on Multiple FXS/DECT in same LAN

    Hi NickD Thanks so much for the reply. I will try this setup and hopefully it will work! I agree as much as everyone else that they need a wireless repeater for yealink so they can roam. However as stated the customer is not financially able to upgrade all the phones at this moment. However I...
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