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  1. Solved No audio when extension is pressed in IVR

    Got the hold music working with the link that @eddv123 added. The wav files for our hold music looks like they needed to be converted to the new codec that 15.2 started using. It would still would have been good to know in the release notes somewhere that that was changing @YiannisH_3CX

  2. Solved No audio when extension is pressed in IVR

    @YiannisH_3CX I have confirmed that we have a hold music file selected in settings. Why was this prompt removed? I still see it in the system prompt. Can I revert to before 15.5 without any issues? This has caused some concern with our sales team since callers are deciding to hang up instead of...

  3. Solved No audio when extension is pressed in IVR

    Hello, We are currently experiencing something that seemed to have started with one of the recent updates. When someone gets to our IVR on our main number and dials the extension # of the user they are trying to get to it used to say/play "Please hold while I transfer your call", now we just get...

  4. Polycom Phone Template Configuration Error

    Seems that the latest phone template configuration is missing something. I am seeing in the error log that the %%logo%% does not exist. Was also weird as the template shows a date of 2015 but a version of 80502 which seems to be the latest version. I'm able to get around it by specifying the...

  5. 3CX Welcome email not sending to all extensions

    Thank you so much! That was it. I just removed the opening statement. Would I also be able to get the original file for the welcome email?

  6. 3CX Welcome email not sending to all extensions

    The edit did not seem to do anything. Changed the name, email, and pin code (Figuring things that are on the email template) but nothing. If I delete the extension does it save the vm greeting? Or would I need to back that up first?

  7. 3CX Welcome email not sending to all extensions

    Yes, it's not even hitting the mail server to send out.

  8. 3CX Welcome email not sending to all extensions

    I have not tried the built in SMTP server as I know that it is sending the welcome email to some. Just seems really odd that it is only some extensions that were imported back in from the backup of v14.

  9. 3CX Welcome email not sending to all extensions

    We recently upgraded our 3CX system from 14 to v15. We did a restore of all of our extensions back in once we did the upgrade. We are noticing now that it is not sending the welcome email when we go to the extensions page and click send welcome email, this is only doing this however to some...

  10. 3CX V15 Sangoma Support

    We are looking to upgrade our 3CX Phone system from v14SP3 to the latest V15. Ahead of us doing this I wanted to confirm and see if anyone is aware of any issues with using a Sangoma PRI A101 T1 Card?

  11. Forwarding Rules - External number AND mobile

    Below is the log from 3CX Activity log for the last call I attempted. Ext 176 is what I have set right now in case of no answer on the ring group. Only different thing I am doing is calling directly to the ring group if that makes any difference. 31-Aug-2017 12:00:28.029 Leg...

  12. Forwarding Rules - External number AND mobile

    I just tried your guidance here and mine does not even attempt to ring the dummy extensions.

  13. Ring Group to call extension mobiles after hours.

    Hi, I am currently using 3CX V14 SP3. I have a need to create a ring group which calls 3 extensions in turn. I have tried configuring dummy extensions that are not registered that all they do is forward to the mobile number, but that has not worked unless I choose call mobile and extension at...

  14. Softphone crashes on startup

    Verified that windows is up to date, tried logging in as a different user and it starts up fine, what might be the cause of that?

  15. Softphone crashes on startup

    When I try to run the application, I see nothing but in the task manager I see the process running for about 1 second and then it goes away and nothing happens. Tried reinstalling the VC++ and the app itself but no luck. Below are the logs from Appdata\Roaming. PC is running windows 7 x64 Pro.
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