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  1. Route Inbound call if calling a certain DID number

    I want to route an incoming call based on the caller ID AND based on the DID number that the caller is calling. So I have 2 DID numbers, 0110000002 and 0220000002 This is how I would like it to work: 1. When caller with caller id 0912345678 calls to 0220000002, then it must route to extension...

  2. Creating whatsapp backup and Monitoring chats as manager

    I would like to know this too

  3. How to Run reports to track SLAs, reply times, and agent performance.

    As per the page here https://www.3cx.com/live-chat/whatsapp/ I see that I can do the following: Track your response times with SLA timers. Run reports to track SLAs, reply times, and agent performance. But How do I do the above? I do not see the SLA option in my 3cx dashboard.

  4. CDR Logs in UTC format

    From other forum posts I understand that the CDR logs are written in UTC time. But is there really no way we can have it written in the proper local time? We import the CDR logs into our CRM, and it looks really unprofessional to have our client call logs hours behind the actual time.

  5. One home cannot use two phones at the same time

    I created a user in 3cx, and provisioned two phones for that user. They both register and work as long as they do not share a PPPoE connection (residing in the same house). It works with the one phone connected at my office and one phone at my home, but if I try using both phones at home one of...

  6. Sip register failed after power outage

    Thank you for your response The IP blacklist does not contain any Denied IPs (they only contain the list of Allowed IPs that I have added) Phones are provisioned via STUN.

  7. Sip register failed after power outage

    Phone types: Fanvil X3s and X3s Pro. The latest firmware is installed on all phones. They are all working well. Power outages often occur, so our phones go dark, and when power is restored, they display SIP Register Failed. I don't understand why this occurs. It sometimes works fine after...

  8. Incorrect extension rings

    Thank you for this. It is extremely informative. I made a test call, and strangely enough, the 10 digit format was received Now I have added the * to all the DID numbers under my main trunk. I will monitor further, but I believe the problem has been identified and fixed. Thank you again for...

  9. Incorrect extension rings

    The DID format is usually sent in the 11 digit (international) format. How could I confirm if 3CX is receiving it in a different format? It is possible that the number is sometimes being received in this format 0123456789 (10 digit) Should I add the number in the Inbound rules in both formats...

  10. Incorrect extension rings

    I have a single sip trunk with 10 DID numbers DID number 23456786452 is configured to ring only extension 153, as can be verified from the export attached here. Yet, extension 100 rings sometimes (not all the time, but when extension 153 is offline I presume. Now why is this happening. Here is...

  11. Sip Register failed on second phone

    I have setup two extensions. Provisioned 2 phones, both exactly the same model, brand new. Phone Models: Fanvil X3s Pro The first extension works. Phone provisions fine. When we provision the second phone, it says SIP Register Failed. I checked all settings. Then I added a second phone to the...

  12. Solved Provisioning 2 extensions on 1 phone

    Hi Thank you, this works perfectly fine for now. I appreciate the help! Best Regards

  13. Solved Provisioning 2 extensions on 1 phone

    I appreciate your response. Perhaps I don't need to configure the second line on the phone to accomplish my goal. I need to do the following: I have two numbers on a single SIP trunk. My goal is to have both numbers ring on one phone. The user should be able to tell which line the call is...

  14. Solved Provisioning 2 extensions on 1 phone

    Hi I have a Fanvil X3S, it supports 2 sip lines. So I want to use Line 1 for Extension 100 and Line 2 for Extension 101. How can I achieve this? Is it only possible via HTTP provisioning? That would mean it must be behind an SBC.?
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