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  1. Call Center weird behavior

    Hello all. I have a call center with 15 static agents. Currently we only have inbound calls, everything works great, agents can log in, calls are being served, but suddenly, 3 or 4 times a day, the calls are not sent to the agents even they are logged in and idle. The calls stay in the queue...

  2. Troncal E1 Descendiente

    Buenas tardes, mucho gusto, quisiera molestarlos, cómo puedo configurar una troncal para que tome los canales de forma descendente? Cuando utilizo la mayúscula en el identificador dahdi, no me saca las llamadas, es decir normalmente uso i1 pero si le pongo I1 ya no me permite colocar llamadas...

  3. Identify Extensions in Elastix

    I have an elastix 2.3 trunked by E1 with a panasonic D500 using Qsig. Everything works great. I need to add the following feature: When the analog extensions dial an IP extension (through the E1 trunk) I would like Elastix to be able to identify the incoming number and match it with a list...

  4. Limit Disk Quota for Voicemail

    Hello Folks, I have the following questions: 1. Is there any way to set up a disk quota for mailboxes in elastix? 2. is there a way to tell the system to erase the oldest mailboxes when this quota is reached? Thanks, Brgds,

  5. problem with directed call pickup **

    Hello All, I have a system with elastix 2.3 The directed call pickup ** has anything to do with custom contexts? I have "Entire Basic Internal Dialplan" set to allow in custom contexts. when I try to pickup the call with ** + extensionNumber it says: "declined" in the phone. on feature codes...

  6. Limit time to outbound call

    Hello, I'm trying to limit time for outbound calls for certain contexts under elastix 2.3 I have a context called COS03 wich I want to limit to 3 minutes. I have created the context and in extensions_custom.conf I have added: [outrt-3-custom] ; COS03-custom ;include => outrt-3-custom exten =>...

  7. issues with outgoing call

    everything was working fine with this elastix 1.6.2-33 (except for faxes, but that's another topic). it uses an HP Server 300 Gb iSCSI, Atcom 1 E1 Card (mISDN) now when I try to place an outbound call, I get this: -- Executing [55240001@from-internal:1] Macro("SIP/9026-00000001"...

  8. issues with Atcom AX1E

    I have installed successfully the AX4E and now I have issues with the installation of AX1E PCI under Elastix 1.6 I have followed the guides provided by atcom's support team and from their website, everything appears to be ok but when I try to make a call I get the channel unavailable message...
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