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  1. Call Screening attempt

    Indeed it is challenging. I tested with 2 CFDs an "Initiator" and an "Approval" CFD. The Initiator CFD gets the call, records a message, saves the path to a Custom Parameter [Recording_Path], and then does a loop where it checks if the Approval CFD has changed a second Custom parameter...

  2. Call Screening attempt

    @edossantos_sipcaller I tried working with the option you suggested, but as I stated in my original post: So I would like a "group" solution, instead of a single suer solution :)

  3. Call Screening attempt

    I've tried using this option, and its exactly what I need. My flow is as follows (for anyones future reference if they need the same functionality): 1. Inbound call comes in to an introduction IVR (prompt: Welcome to company!) 2. IVR forwards call after 1s to Dummy Extension - This extension...

  4. Call Screening attempt

    Dear all, We are trying to create functionality for a customer that involves call screening, where they can decide if they want to accept the call or not based on a premade recording. The originally envisioned flow might look something like this: 1. Call comes in to the PBX 2. The caller is...

  5. V20 Update 8 Webinar

    Can we find a recording of one of these webinars somewhere? I joined, but was pulled away by work unfortunately, and would like to re-watch this if possible Thanks

  6. Teams presence priority

    Thank you a lot. This is much clearer now.

  7. Teams presence priority

    Correct me if I misunderstood your answer, but is the following then correct: 1. Workday starts -> 3CX triggers the user to Available status 2. User goes into a Teams meeting -> TEAMS triggers the user to Do Not Disturb status (assuming that this is set in the Teams Presence mapping) 3. User...

  8. Teams presence priority

    Hey all, If the setting "Automatically switch to Available during office hours" is enabled for a user with specific office hours, and the Teams Presence integration is enabled, which one takes priority? Thanks

  9. Blocking all international calls for multiple destinations

    I did implement this, its working well. Thanks all for feedback, just wanted to get some validation that I'm not missing something obvious.

  10. Blocking all international calls for multiple destinations

    When a call comes in its the inbound rules that determine where the call is routed based on DID. What is the type of object that can do DID routing? A call script? If I route the call with a correct CID to a queue, or digital receptionst, how do I then route that same call to the extension of...

  11. Blocking all international calls for multiple destinations

    Just to add one idea is to make several rules in the Advanced->CID Rules to block all other country IDs. Something like this: The example is I want only Belgian (+32) inbound numbers to come through.

  12. Blocking all international calls for multiple destinations

    I have a specific request from a customer, and I am having a bit of trouble on how to implement this. It is a series of restaurants, all with their own DID. They want me to filter all anonymous calls, and all calls not from the local country code. Blocking anonymous calls is easy enough. I am...

  13. Question about ringing time behaviour

    So the extension level ring times only apply if: 1. it is dialed from inside by another extension 2. if it is dialed through a DID directly 3. If a call is explicitly transfered Any other use case?

  14. Question about ringing time behaviour

    Hey all, I am wondering about 3cx behaviour when it comes to ringing times when calls are being tranferred internally from queue, to person, to other person etc. First a bit of an example: For example a call comes into a queue (lets call it Q1) and Q1 is set to ring for 30s per user. One of...

  15. Solved "Registering" extensions without logging in

    Admins, This can be marked as solved!

  16. Solved "Registering" extensions without logging in

    The "ring my mobile" option worked like a charm. Thank you my good sir. Also nice little tidbit I didnt know about that you can impersonate a user. Very useful. 5 stars for this man (applause)!

  17. Solved "Registering" extensions without logging in

    Heya all, one of our customers just switched from a different PBX solution to 3CX. They were used to having two sets of extensions previously, one for their deskphones in offices, and the others for mobile phones used by drivers. For example 800-880 are office extensions, and 500-550 are those...

  18. Recordings per queue

    Dear AbdullaR_3CX thank you for the clarification. I wanted to try out the info you gave me. The behaviour is exactly as you said it would be. User recordingQueue Opt-InQueue Opt-OutResult YES YESAlways recorded by default, the customer can opt-put by pressing DTFM 3 before the call...

  19. Recordings per queue

    Hey all Is it possible to enable recordings on calls only coming in through a specific queue? For example the (imaginary) user "Nicolas" is a member of two (imaginary) queues: 100 and 200. Queue 100 is a sales queue, and queue 200 is a RMA queue. I would like the ability to record calls...

  20. Call logs viewing

    These are all valid options. I thank you all for your suggestions. But it is much more than our customer would like to invest into creating such soltuions. I wish 3CX could implement some custom user access roles or something similar that would allow us to only let users access 1 thing without...
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