ai agent call transfer settings

  1. accentlogic

    AI variables for source_extension and source_primary_department?

    Team 3CX - Amazing work in the improvements in Update 9! The new fuzzy match will allow us to use an AI Receptionist as a dedicated Call by Name assistant on large systems that have many users with a mix of similar nicknames and legal names. The agent is properly finding Matt/Matthew...
    • accentlogic
    • Thread
    • ai agent call transfer settings ai reception variables
    • Replies: 1
    • Forum: AI
  2. accentlogic

    Add origination extension to view of AI Agents to allow returning callers back to the source

    Please add the origination extension to the view of AI agents. This would also be very useful for sending a caller back to the User, Digital Receptionist, Call Script, Ring Group, or Queue that sent the caller to the AI Agent, and the call did not arrive directly via a DID or Trunk...
    • accentlogic
    • Thread
    • agent ai ai agent call transfer settings ai r ai reception
    • Replies: 0
    • Forum: Server

  3. Confidentiality Mode not working + How to capture only Messages not try and transfer

    Hi All, Firstly, Loving the AI progress! Well done! Just trying to figure out where im going wrong, when i first called in on my new AI agents DID, after the introduction welcome message and subsequent questioning of how they can help. they were more than happy to share first name, last name...
    • pcwg
    • Thread
    • ai agent call transfer settings confidential
    • Replies: 5
    • Forum: AI

  4. AI Call routing to call script

    Greetings, I tried routing a call via the AI receptionist to a call script but it does not work. Has anyone else tried this? I tried it by configuring the call routing settings of the AI receptionist and also the agent instructions but the call won't be routed to the extension of the call...
    • primal_IT
    • Thread
    • ai agent call transfer settings call script extension numbers
    • Replies: 5
    • Forum: AI
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