android

  1. Android app (v18.1.4.211) mixing up caller ID for similar numbers...

    Hi, Our 3CX contacts are fed from a Microsoft 365 shared mailbox contacts list. We have two contacts listed that share the same last 6-digits of an 11 digit number. Without disclosing actual names and numbers, these are examples if the two contacts: Jack- 07654123456 Mary - 07777123456 When...
  2. nicojmb2

    Unsupported Android - Call Abandoned not appear

    Hi, In Android app it's imposible to view Abandonded calls, in 3cx desktop app it's a filter to showit: Where can i show the Abandonded call in Android app? Regards!
    • nicojmb2
    • Thread
    • abandoned queue calls android
    • Replies: 2
    • Forum: Android

  3. 3CX App does not work on Android

    I have a user who cannot register through the 3CX app using the barcode. Specs: Phone: Samsung Galaxy Z Fold4 Running on Android 13 3CX server version 18 Update 6 Have tried the following: 1) Register extension on iOS (works) 2) Register on another android phone (works) What could be the...

  4. Unsupported Handle calls with non 3CX android app

    Hi there, I would like to know if the 3CX android application implements the connection service as described in this doc (https://developer.android.com/reference/android/telecom/ConnectionService). I am building my own dialer app to be able to filter wireless calls, automatically answer some...

  5. 3CX Android App - Choppy Voice and Hard to hear

    Hi Team, I think this issue began after I updated my Samsung Galaxy S20 to Android 13 and updated the 3CX application to version 18.1.3.135. The results of the firewall check show that everything is "Done" except for the detection of SIP ALG, which was not found. Our phone/3cx is hosted on...

  6. Migration to Azure has stopped Android and IOS Push

    Hi Guys, Got a weird one that I am unable to figure out. We have migrated our 3CX server to a hosted server in Microsoft Azure as we were having SIP issues on premises. Since migrating the server, push notifications to Android and IOS have stopped. I have checked and can confirm that all 3CX...

  7. 3CX App for Android - Not showing contacts name in mobile's phonebook on incoming/outgoing call. But IOS can show.

    Hi 3CX Support & All, Good afternoon, This is information detail about Support Problem Display contact name not show at 3CX App for Android. OS : Windows Server 2019 STD >> Server on Cloud 3CX Version : 18.0.5.418 License : Ent 32 SC Client : Smart Phone Android V.18.1.3.128 & IOS...
    • Masaki
    • Thread
    • android devices contact display name mobile not show contact
    • Replies: 11
    • Forum: Android

  8. Unsupported Login / LogOut of specific Queues on Android App

    Currently when you login and logout of Queues in the App, it is a global setting and you are not able to see which specific queue, you are logging in and out of. Ideally when you login, it should bring up a tick list and you can chose if you are logging in or out all queues or specific queues...
    • mainport
    • Thread
    • android queues
    • Replies: 11
    • Forum: Android

  9. Link to Call

    I want to make a link to call a telephone number over android 3cx app. Like tcxcallto://+30123456789 I think to make a qr code for this and after I scan it the mobile will open the number and call over 3cx app. Is that possible?

  10. Android and iPhone client commentary on one-click dials

    I just wanted to post here some feedback related to the mobile application from a client we received. The information is related to the one-touch dialing when you're in the RECENT or STATUS tabs for any version of the mobile application for cell phones. The client said that it is problematic...
    • akoenigs
    • Thread
    • android feature iphone mobile application
    • Replies: 1
    • Forum: Android
  11. Brandan Hermo

    ABANDONED QUEUE CALLS ANDROID/IOS

    We suggest that the list of abandoned queue calls appear on ANDROID/IOS devices, in the same way that WEBCLIENT
  12. mcbsystems

    3CX app on Android 12 not notifying of new SMS

    Hi, I'm running 3CX Pro 18 Update 4 on Azure. I have the 3CX Android app 18.1.2.60 installed on a OnePlus Nord phone running Android 12. All 3CX Notifications are allowed on both the Lock screen and Banner. When I call my number, the 3CX mobile app does start ringing on about the 3rd ring...

  13. Beeping on Conference Calls on an Android Phone

    Hi All, We have one user who has a Samsung S22 Ultra android smartphone. When on a conference call using the 3CX app on his phone, he hears 2 beeps every 10 seconds. The other people on the conference call do not hear the beeps. He set up the 3CX app on his old smartphone (also a Samsung)...

  14. Android Chat 12 Hour Time Stamp

    Android chat uses a 24 hour time stamp. Would like to see a 12 hour option. Adjusting the device time settings doesn't fix the problem. The recent tab shows 12 hour so it's just a weird quirk about SMS/chats for android.

  15. Solved Android App stuck on Authenticating

    Hello, I am using 3CX Pro v18.0 Update 2 (Build 314) and Android 3CX Video Conference App v10.7.17.158 on Android 11. Until a few months ago video conferences were working fine without any issues for over a year. But this week I tried a video conference and all Android users were unable to get...

  16. QR PROVISIONING FAILED

    Hi, I have tried time and time again to get my android phone provisioned but it keeps giving me error. I have uninstalled a QR Code reader i previously installed with the hope that it might solve the problem but to no avail. My phone software are up to date. I have exhausted my know-how...
    • Obodo
    • Thread
    • android provisioning
    • Replies: 5
    • Forum: Android

  17. 3cx not working on android and ios

    Hi, 3cx is working well on desktop, but not working in android and IOS, it shows "connecting" as attached, but never connects, could anyone advise on this?

  18. Solved Shared Park Status on Mobile App

    I know for the desk phones this works by showing a red BLF when a call is parked but I was wondering if there is a way to show that a call is parked for a Shared Park extension on the "Status" area of the mobile app? We do have the Enterprise edition license and have configured a Temp Extensions...
    • OmarT
    • Thread
    • android app blf status ios mobile app shared park status
    • Replies: 3
    • Forum: Android
  19. CarlosS

    Solved Android App - No Ring Volume on 1 phone

    I can't figure out why this one Android client has no ring volume: all other clients defined in PBX work fine. Call goes through but there is no ringing volume to alert of call just the display notification If I pickup call, audio is fine both ways in the call Push notifications are enabled in...
    • CarlosS
    • Thread
    • android ring volume
    • Replies: 5
    • Forum: Android
  20. chance-wmt

    Missing Queues on Android

    We are missing the option to see our queue under android, however it is visible from Windows App V18
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