audio

  1. Registration and media issues with overlapping subnets between sites

    Similar to a regular trunk, is it possible to manually set the SIP contact and SDP connection fields for a gateway trunk? In fact, was able to set the SIP contact in the outbound parameters but can’t find where and how to update the SDP connection field for a gateway trunk, ie: Patton...

  2. Fike sound issues

    I have problems with the sound settings on 3CX. I recently got a new headset but the problem keeps coming back. I tried: - headset from Fike - earphones - bluetooth headphones - sound from the computer Nothing KEEPS working, I keep having to change the audio settings "headset" select use...

  3. One way audio - called person cannot hear me

    The 3x phone system runs without problems since 1.1.2023. Suddenly since today 9h the called person cannot hear the caller, the caller can hear the called person. What I did: - restarted the firewall - updated to newest version of 3cx 18.0 (Build 908) - restarted 3cx phone system (several...

  4. Audio Issue

    Running 3CX 18.0 (Build 418) The firewall test passed on everything. Using Flowroute as a SIP trunk provider. Issue: Inbound calls work fine for a while but after a certain time, when callers call in they no longer hear the IVR. At that point the only thing that fixes it is a reboot, which is...

  5. Solved How to playback recorded audio?

    I'm trying to do a very simple test where I playback the audio recorded by the user. I'm using the record audio component and afterwards a Prompt Playback component referencing the Recorded Audio Prompt giving it the Audio ID Expression (RecordComponent.AudioId). I have configured an audio that...

  6. Audio only coming through one way on occasion

    We are currently having an issue with our phones where sometimes, when customers/vendors call us, they can hear us, but we cannot hear them at all. I ran the "Firewall Check" from the PBX Status area of the dashboard, and got thousands of "FULL CONE TEST FAILED" messages. I'm not sure how to...

  7. Solved Conference Audio Issue

    I have this very same issue People who use dial-in to join a webmeeting do so successfully but they cannot hear those joined by webcam/microphone and vice-versa. Furthermore, Those on dial-in can hear each other. So can those joined by webcam/microphone. There seems to be no bridge between the...
  8. phema

    "Could not start audio source" ERROR...Help! :)

    Hello, I'm a 3CX Professional user and lately one of the PCs with the new V18 client installed is giving me the "Could not start audio source" error. I've been reading posts here that couldn't help me. My server is last version hosted on Windows 10 machine. On the client latest version of...
    • phema
    • Thread
    • audio error help source
    • Replies: 3
    • Forum: Web Client

  9. Solved New Windows App/Web Client not working outside LAN

    The new windows app (nor the web app) does not transmit or receive any audio when making calls for users who are outside our LAN (at home, over the internet) where the PBX is installed. I say outside the LAN, because that is the best that I can describe it. Some immediate troubleshooting...
    • MSET
    • Thread
    • audio remote connection v18 v18 3cx webclient v18 desktop app web client
    • Replies: 4
    • Forum: Phone System / PBX
  10. NicholasBarnes

    Best way of playing unskippable audio file at some point in the call flow?

    Hi all, I have a customer with a specific requirement for inbound calls. 1 - Play "Thank you for calling COMPANY" message. This must not be skippable by the caller. 2 - Play current status message (e.g. "It's currently snowing and staff numbers are reduced. We apologise for longer than average...

  11. Solved Audio + Video not allow din webinar option

    Hello Trying to schedule a video conference (does not matter now or later) as webinar (Classroom) with video and audio. While with webmeeting I can select any email type, in webinar I am forced to use email legacy (automatically selects, no other option), then when I try to change the meeting...

  12. Solved Internal calls no sound

    Hi, We have a client with a 3CX PBX that is having a problem. Calls to external users work well, but, suddenly, internal calls have no sound. This system has been in place and working well for ~6 months. The PBX is cloud-hosted, not on premise. There is no SBC. They use Fanvil IP phones...

  13. Audio randomly drop. Only fix is to rejoin meeting

    Hello, We have multiple users all under Chrome 85.0.4183.121 on Mac OS X 10.14.6 which report that sometime during their webmeeting the sound will drop and they are not able to hear anybody else nor can anybody else hear them. The only way to fix it is to leave and join the meeting back which...

  14. Solved Audio quality issues - hiss / static / incoherence with every codec and config I've tried for all call types

    I've tried numerous different configurations over the last few months, and cannot seem to make the audio on calls meet even basic quality levels. I have done the following: 1) Implemented 3CX as a Debian based VM on both Hyper-V and MS Azure. 2) Implemented 3CX on a Raspberry Pi 4B with 8GB RAM...

  15. No Video / Audio on Call from Web browser only

    Hello i recently installed the 3cx ver 16 on our debian server and i have the following problem - there is no audio or video will transfer when we do call over the browser but a. call from ios/android to windows app (working 100%) b.call from windows app to ios/android (working 100%) c.the...

  16. No audio on incoming calls

    Good afternoon. I have a case, at least strange on an android phone. I downloaded the 3CX on it and performed the normal configuration. The strange thing about him is that if someone calls this Android extension, the person who called does not hear anything. However, if I enable Speakerphone...

  17. IPhone using not stated Ports for audio

    Hello there, Is there anything known about Iphones using different audio ports than stated? We had the problem that Android Phones worked in "Network 1" WLAN perfeclty fine (3CX trunk in "Network 2"). However Iphones did not. Signalling was working and the Call could be established, but there...
    • KilDob
    • Thread
    • audio firewall iphone port trunk
    • Replies: 7
    • Forum: iOS

  18. Can the Windows & Web client run together without any problem ?

    I'm asking the question since we have a big problem with our Sennheiser MB Pro headsets : sometimes, randomly, we have no audio at all in the headset. We can pick up the call normally, just to realize that there is no audio. The sound is still arriving to the computer, as if we switch the...
  19. luisdin

    No outgoing audio except onhold music

    Hello, we have a 3CX installation on a Windows 10 machine sitting behind a FritzBox. The Fritzbox is configured to let the right ports through but I could not get ports 9000 - 10000 through, only 9000 to 9256. Please tell me if this could solve the problem. On our desks we use 3 x Grandstream...

  20. inbound and outbound calls work but internal do not

    Hi forum I am trying to get my 3CX setup working but: When I call my SIP Nr from the POTS world it works fine, also when I call a POTS via a internal phone (android client) it works perfect. But what seems should be much easier, the internal call between to internal clients just works partialy...
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