availability

  1. Web App Availability Continuously Shows Every User as 'Available'. Help Please!

    Hi all, We've recently installed 3CX to our Azure cloud environment, with a SBC installed in our local data centre. Testing so far has gone great, desk phones are registering, calls are working between apps and phones/mobiles, all good! But one big issue that we need to fix before rolling out...
  2. Agent does not see new, untaken messages after returning from DND

    Example scenario: Agent AA, AB and AC are taking care of incoming chat messages There are customers CA, CB, CC, CD and CE, agents see their incoming messages, two last messages are waiting to be taken, so all agents see those messages Agent AB has dentist's appointment, so he/she leaves for...
  3. Webclient-Hot Keys

    Hi, We have a customer wo is working with Citrix and has only Thin Client PC's and RDP session. We want to use the webclient to pilot the phone Yealink. The customer want also to use Hot Keys to dial a phone number (phone number in a mail address, underline the phone number and then press F11...
  4. JCLloyd

    Changing the Availability Selections & Colors

    Our PBX is still going through evaluation and setup, before putting into production. I have been getting requests for changes and configurations. My newest request is to change what is in the availability pull down option in the client... What the text is, how many are available, and the...