bug

  1. Solved Polycom VVX BLF Behaviour, Incorrect - Manual Fix for Hosted Instances

    By default 3cx set Polycom VVX BLF to automata, which when pressing the BLF line key immediately transfers active calls to that resource, and if you repeatedly press the BLF key, it will barge you into the call, Which is not a user friendly feature and should not be a default setting for any...
    • Kieron_Voip
    • Thread
    • bug busy lamp fields hosted hosted 3cx ip phone polycom template
    • Replies: 9
    • Forum: Other

  2. CRM xml upload bug

    Hi Just wanted to share an issue I've experienced during CRM integration. Observed: When XML is uploaded (+Add button) to Settings/CRM Integration, sometimes UI doesn't recognise file upload. Expected: When XML is uploaded (+Add button) to CRM integration page, UI to show CRM integration...
    • entek
    • Thread
    • bug crm integration work around
    • Replies: 1
    • Forum: Other

  3. Bug

    I found a bug in 3CX's server software. If someone enters their own mobile number in the 3CX web portal and puts a space in front of the number, a request with% 20 is sent to the SIP provider, which in some cases (like ours) can lead to a total failure of the trunks. Input validation should be...

  4. Solved Hidden extension in management console

    So, this was probably my goof but we have a 4 digit extension setup. Without thinking I made extension 0001. 3CX gladly accepted it and it's able to be called if you dial 0001. There also doesn't seem to be any negative effect on the rest of the system either. However it does NOT show in the...
  5. chance-wmt

    Fanvil X4U Attended Transfer Bug

    Dear 3CX, Please fix this annoying error that has plagued our Yealink to Fanvil conversions. On our Yealinks, if the transferee hangs up the call gets transferred to the the recipient. On Fanvil's you must click transfer twice. This is an easy fix, looks as if 3CX forgot to enable "Attended...
    • chance-wmt
    • Thread
    • attended transfer bug configuration fanvil not working onhook transfer
    • Replies: 4
    • Forum: Fanvil

  6. Call logs and recordings not visible in 3CX console since certain date

    Hi. Since 22nd of June, 1pm recording are not being shown under https://3cx_webaddress:5001/#/app/recordings and logs are not being shown under https://3cx_webaddress:5001/#/app/call_log . All recordings are still on the machine in /var/lib/3cxpbx/Instance1/Data/Recordings/ directory. Details...

  7. Bug: Call reports in Zoho CRM

    We found the following Bugs by using Zoho CRM and 3CX. These bugs keeps us from implementing 3CX productively throughout the company. 1. External Call is answered by extension 001. Transferred (direct transfer without having spoken to the extension) to extension 002. Extension 002 does not...
    • LFX
    • Thread
    • bug bug report bugs zoho
    • Replies: 5
    • Forum: Zoho

  8. Bug report for named directory from digital receptionist

    I wasn't sure where to post bug reports (not crashes) and I came across one this evening. I'm on the newest version of 3cx and found out that a user's named directory calling was not working when typing in the first three letters of their last name. After some testing and having the user make...

  9. Webmeeting Android reconnection bug

    Hello All, Seems a bug in Android WebMeeting app. Steps: 1. Join a Webmeeting session with an Android App (via 4G connection) 2. Walk around for smartphone to switch to known wifi (or back - any network change works) 3. Webmeeting drops a session and displays a login screen (correct) 4. Press...

  10. Call not recorded if ad-hoc conf is initiated

    Hi there, We've seen very unusual behaviour on the call recordings and ad-hoc conference. Every user is set to record calls - we are on the enterprice plan - call recordings are set to always record. Following scenario applies regardless from where the users are making the call from (either...

  11. Attachment Upload Failed - 3cx Chat, Android, IOS, Web browser

    We rolled out 3cx to a customer and all is fine apart from the chat - they have been sending photos and one by one the users have got the below message. Once this is error is received the user cannot upload a photo from any platform. These images stay in the chat as uploading with the spinner...
  12. Sepultura

    iOS app: white bar appears when search term is entered

    Hi, when entering a search term in the iOS app a white bar appears just below the search field, which makes the first result unreadable. See attached screenshot. iPhone SE iOS 13.3
    • Sepultura
    • Thread
    • app bug ios
    • Replies: 2
    • Forum: iOS

  13. Call log: sporadically, inbound entries not showing in log, yet showing when searching for them

    Hi, We are having issues with the call log. Sporadically, inbound calls do not appear in the call log in the Admin Console. However, using the search function on the CID shows the "missing" entry. So apparently it is in the DB. The numbers this happens for do not appear to follow a particular...

  14. Hotkeys deactivated after reboot

    There is still a nasty thing with the hotkeys in the Windows client. If you change/configure/activate hotkeys under Gears/Hotkeys, e.g. acitvate "copy caller number with f11" and leave with OK, back, back - this configuration will not be saved after a reboot. You need to manually quit the app...
  15. grayedfox

    [BUG] 3CX WebClient duplicates contacts despite successful CRM lookup and call logging

    Hello all. When testing the CRM integration using a real mobile incoming call, 3CX always duplicates the contact on the 3CX side (no duplication occurs on Copper side, as lookup is successful and new contacts are only made when lookup fails). Reproduction Steps (call using new number) 3CX...
    • grayedfox
    • Thread
    • bug copper crm
    • Replies: 3
    • Forum: Other

  16. Audio issue with retrieved call parks

    When retrieving a shared park (BLF configured through 3CX), there is no audio from either side. If the parked call is retrieved, placed on hold, and resumed, the audio is restored. Is anyone else having this issue? I've done a lot of troubleshooting and I can't figure this one out. In addition...
  17. Andriy

    Fanvil phones x3s and x5 2.10 firmware bug

    Dear Team and Members I have found a bug in Fanvil x3s and x5 firmware. I have a few problems with transferred calls. Unattended transfers work just fine. but on Attended transfer, after the transfer is completed, the final destination (call receiver) can not hear the original caller. I have...

  18. Solved Bug: Calls not recorded when using "MakeCall" (Chrome Plugin)

    We are using the "/webclient/#/call" interface for our Salesforce users to make calls via click to call in Salesforce. It works great, but unfortunately, it seems that because 3CX treats these as "internal calls", they don't get recorded for users who have the "Record External Calls" option...

  19. Bug report: Recordings not showing with underscores and dashes in queue/inbound rule names

    Hi all, This'll be my first post here, so feel free to correct me if I'm not in the right place. We don't have a support license, so I'll just report my findings here for anyone having the same issue, hoping 3cx will fix it whenever they have time to do so. For a few months now, the...

  20. Solved Queue menu lost after v16 ALPHA Upgrade

    Hello, I am running a 3cx PBX for 3 months so far, as I am interesting on seeing how this will work in production mode, and today after upgrading to v16 Alpha, I lost Queue menu from my 3cx web management console. My set up was a Queue and an extension only (a Yealink phone) as an agent, logged...
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