call back

  1. Placed on Hold Call Back

    Apple currently will provide for automatic callbacks when a caller [me] is placed on hold with an outgoing iOS based phone call. Does 3CX have any capability to do this for my office staff who make calls and spend very long time on hold? If not maybe a future feature suggestion. Thanks.

  2. How to Route Callbacks to the Sales Agent Who Originally Called?

    Hey everyone! I'm hoping someone here might have solved this puzzle before, because I'm a bit stuck! My Setup 3CX Version: 20.0 (Self-hosted) License: 8SC Pro Sales team in one Department (they only make outbound calls) Back Office team in a Queue (handling all inbound calls) No CRM connected...

  3. Call back offered

    Currently, when a queue (under advanced) is set to “Call back offered” at the timeout set 3CX does not offer the callback to the caller. Instead, after the timeout, the PBX immediately plays: In reality the caller never requested anything, and the system does not give them a choice. This...
    • Samfiller
    • Thread
    • call back callback queue
    • Replies: 0
    • Forum: Server

  4. Follow-Up Function for Call Groups

    We currently use several call groups with 2-3 employees each. The department has reported that missed calls are marked as missed for all members of the call group, leading to all employees calling the missed caller back. This often results in up to three return calls for the caller. The...
    • KZVB
    • Thread
    • call back call back callback call group call history check call history follow-up
    • Replies: 0
    • Forum: Web Client

  5. CallBack Feature

    Hi All, I understand that with the callback feature of 3CX Queue, the system will automatically call back the caller who requested it once an agent is available. I have a few questions: Will the system give the callback user priority over new incoming calls, or will it wait until there are...

  6. SMS Alerts

    i have a client, who is using a certain provider that gives instant missed calls alert on sms, and a notification on their cloud so they can call back. is there a similar feature in 3cx ?
    • Khizar
    • Thread
    • call back sms alerts
    • Replies: 3
    • Forum: SMS

  7. Solved Extensions are calling themselves for no apparent reason

    Hello, I am using 3cx v18, but I have an issue. Extensions are calling themselves for no apparent reason. For example, extension 111 is calling 111. Why is this happening?
    • a.orxan
    • Thread
    • 3cx 18 call call back phone
    • Replies: 7
    • Forum: Other

  8. 3CX Call Back Feature

    Hi, We are looking at enabling the Call Back feature but can't seem to find any clear documentation on how it works? Is there any documentation available? What is the difference between 'Triggered on user request' and 'Offered to caller after timeout in seconds'? How do the agents in the...
  9. clarkjesse

    If the Caller presses * while waiting in Queue the call is ended

    3CX Version, Enterprise Annual 18.0 Update 3 (build 461) Server OS, e.g. Debian (AWS Marketplace version) Is the 3CX Server Hosted and where? Hosted on AWS I have a queue with call-back enabled. If I call in and accidentally press * instead of 2 to request a callback, I get hung up on. Can I...

  10. Solved Internal calls - Ring again or Call back

    I recently migrated a client from a Mitel PBX system to 3CX. On Mitel, they had a call back feature enabled that works as follows. When you dial an internal extension and the extension is busy, the caller will receive a notification to let them know when the destination extension is available...

  11. Call back feature causes hung calls

    We are on a self hosted server with version 15.5. We have the call back feature enabled for some groups. Users have the 3CX for windows client. We have an issue where persons who are in the call back queue are getting hung calls. When they receive a call back call, but the person who is being...

  12. Web-CallBack (&, or) WebRTC from company Website

    Request is simple for our customers ; at least put back and maybe evolved features removed in existing version (existing in 12.5) We need to link website visitors with 3Cx considering that, visitor initiate the action from a website company button. 2 technicals ways: one or other, or idealy...
    • Clément MUTZ
    • Thread
    • call back call back callback queue call center webrtc
    • Replies: 5
    • Forum: Server

  13. 3CX Call Could not be Estabilished

    Hi all, I have a problem with one number, it says the call could not be established any one has an idea why? The number is the : +39 0665 649 but all others in the same country works like +39 0277 151 and etc... Only the first number what i wrote not work. Please if any one has an idea why...

  14. Deskphone calling itself - Showing as unprovsioned

    Hello, I setup a Grandstream GXP2135 to test out the new phone system. Everything works great; incoming and outgoing calls all work, but having two issues. 1. The phone will randomly start getting a call from it's own extension. For example. shortly after configuring extension 7108 on the...
  15. Sven Witlox

    Mobile client as CTI device

    Can the IOS or Andriod 3CX client be used as a CTI master for GSM calls? We have a customer with low data available so we want to use the data of the GSM for controlling the device. When making or receiving a call this comes over the GSM network but we want to control this call via the 3CX app...
    • Sven Witlox
    • Thread
    • android app call back cti gsm ios webclient
    • Replies: 0
    • Forum: Windows
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