call center / queues

  1. Contact lookup by Sip trunk or Call queue

    Hello. I have 3cx server and integrated CRM database. There are 3 sip trunk on 3cx server. Every sip trunk associated to their call queue, so, I can assign agents to sip numbers. Every sip trunk number belong to different company. We offer call center service to their. As I know, 3cx server...
    • ilyasn
    • Thread
    • call center / queues contacs contact lookup crm integration siptrunk template generator
    • Replies: 5
    • Forum: Other

  2. Allow Caller join Queue even when no agent is logged in

    This topic has come up many times but to no avail. So I decided to describe it in more detail and present a few situations why 3CX is not suitable for handling call queues - in certain scenarios of course. Team 3CX, please take this thread seriously this time. As you know currently it is not...
    • plochu
    • Thread
    • 3cx call center / queues call routing queue queue agent
    • Replies: 0
    • Forum: Server
  3. aschaasberg

    How to Change 3CX Wallboard

    Hello! I figured I would post this information and save someone the trouble of researching. As you know, 3CX offers a call-center environment which is great! The wallboard shows current stats and has the option to customize the message in the upper right corner of the wallboard. Instead...

  4. Custom / Optional messages for each call queue on wallboards

    Currently you are not able to set custom/optional message for multiple wallboard displays. This makes displaying multiple queue stats difficult as they do not display the queues they are monitoring. You can set a custom/optional message but it overrides any others you have set for different...
    • Christopher Dean
    • Thread
    • call center / queues call queue stats wallboard
    • Replies: 0
    • Forum: Server

  5. Solved Inbound Caller ID

    Dear All, I'm having a problem at a client installation that I cannot figure out. Using one SIP Trunk for two different DIDs and created two different inbound rules based on these DIDs, which will forward the calls to two different Call Queues. So far so good, and everything seems to be...

  6. Initial annoucement to caller ends up in busy queue

    Hi, We've set the max. number of callers in queue > 1 and enabled the "Announce queue position to caller" (every 60 seconds). Is it possible that when a caller first arrives in the queue and all agents are busy, they get a prompt that tells them all agents are occupied. What now happens is...

  7. Call Center - Call Queues - Change Barge In - Listen - Whisper to.

    Hi, I come to you with a request. We have been testing the call center queues.... and queue manager. From what I have been able to see/check/reproduce, we experiment the following behaviour: When a customer calls the queue... an "agent" takes the call --> So fare so good, Agent is talking...
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