call queues

  1. Solved Separate Logins for Different Call Queues

    We have a request from one of our managers who has an extension that is in two different call queues. We would like to know if it is possible to create separate logins for each call queue and create separate DSS Keys to log in to each queue on the phone? OR If we can schedule one queue to...
  2. Levi Koenig

    Ring Groups inside Call Queues?

    Having the ability to place Ring Groups inside of the Call Queues "Call Queue Agents" section would be really helpful. Is there anyway to do this? #1 example of how we would use this: - Polling Strategy for Queue would be 'Prioritized Hunt' - Call 2 people simultaneously (via a ring group) -...
  3. Levi Koenig

    Solved Purpose Of Ring Groups vs Call Queues?

    Running 3CX Professional latest 15.5 I am setting up my companies phone system and I am a little confused as to what the purpose of 'Ring Groups' are vs 'Call Queues'. In what cases would someone use a RingGroup over a Call Queue? After comparing Ring Group settings to Call Queue settings it...
  4. RogerS

    Implemented Manage prompts under Digital Receptionist and Call Queues

    We miss a "Manage prompts" under "Digital Receptionist" and "Call Queues" like the "Manage greetings" for the voicemail. We are currently unable to delete a prompt unless to go directly on the 3CX server under %programdata%\3CX\Instance1\Data\Ivr\Prompts\.
    • RogerS
    • Thread
    • call queues digital receptionist prompt
    • Replies: 2
    • Forum: Server
  5. Escobar Lopes

    Multiple polling strategies on the same call queue

    To be able to enable 2 or 3 polling strategies in the same queue, thus avoiding a cascade between two service queues, because if the cascade is made, the first queue will be affected by abandoned calls. Example: By enabling multiple strategies, it will allow to select the first strategy and the...
    • Escobar Lopes
    • Thread
    • call quees management call queues multiple polling strategies polling strategies
    • Replies: 8
    • Forum: Server

  6. Solved Management Call Queue Visibility

    As a business owner - it would be nice to be able to view the queue member status without being a member of the queue. We have five call queues - I am a member of only two. I need to be logged in to the "Q" to get calls in those two queues. In order to see the members status in the other three...

  7. Notification when no-one logged into queues

    It's hard to keep track of call queues all the time, it would be very helpful to receive an email or pop up notification when: 1) No-one is logged into a particular queue during set hours. 2) Someone logs out of a particular queue during set hours. Some kind of extension tracking and queue...
    • securecom
    • Thread
    • call queues notifications tracking
    • Replies: 3
    • Forum: Server
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