cfd :

  1. zahir sirag

    Call processing script

    Hi, I need to know how I can forward or divert a call to an external number through a call processing script. destination = "Extension."+"605"+"."; // it's work normally as it should i need same function for external calls var has_valid_destination = DestinationStruct.TryParse(...

  2. JSON XML parser crashes

    Hi, I'm trying to read information off an HTTP Request that returns a JSON Object and for some weird reason the JSON XML Parser wizard is crashing with the following error: Error executing last component: Newtonsoft.Json.JsonException: Unexpected character while parsing path: at...

  3. Eta on solution for makecall using external as origin.

    Good day Just want to find out if there is update for the makecall using external number as origin. Updated to v20 and have complex outbound dialer with json api calls and custom crm databse connections. This is outbound call center and while i can swop the origin and to around. The agent...

  4. Question about Call flow designer

    Hi there! is it possible to create a call flow design with the following route. Caller calls number > hears prompt with message, please enter your ticket ID > caller enters ticket id number XXXXXX > after entering ticket id, callers hears a prompt with your ticket has been found > call gets...

  5. CFD Makecall works poorly due to the prefixes requested by the provider

    Good morning 3CX team, We have a project with a client with a simple outgoing dialer, he consults a database and depending on it makes a call connecting to an extension and an external number, he tries to call the external number first and then the extension. The problem we have is that even...

  6. CFD Mailing

    Hi everyone, I have the following detail when making my cfd and exporting it works well, it stores the csv file properly, however I want to send it to me by email but this action is not completed.

  7. Transfer calls from CFD to Shared Parking extensions.

    Hi Experts I want to transfer calls automatically from CFD to the Shared Parking slots, such as SP1, SP2, after checking which slot is free. Transfer works fine but I an struggling to find a solution to check which SP extensions are free. I tried the "Get Extension Status" but it is not...
  8. AndersonNunes

    Transfer Component Parameters

    Hello folks, Need a little help on a CFD configuration. I need to send a request URL with a protocol number to open in the browser of a queue agent. All requests have already been created in the CFD and the protocol number stored in a variable. Is there any way for me to load this URL with the...
  9. YCall

    caller id and outgoing call application

    Hello! Help, please. We launch the outgoing call application. The caller id "MakeCall" is sent to the provider(We check that), not the main trunk number "+7999******", so we get what is on the screenshot. How to send the correct number "+7999******" to the provider and make the CFD app work? I...
  10. AndersonNunes

    Post End Call Action on CFD

    Hello everyone! I need a help for a CFD application that I'm desining. I have a simple IVR running and when the user press a digit, the CFD runs to a HTTP Request component when I send a API URL for external call treatment third party system. After this HTTP Request component, the CFD transfer...

  11. Solved How to playback recorded audio?

    I'm trying to do a very simple test where I playback the audio recorded by the user. I'm using the record audio component and afterwards a Prompt Playback component referencing the Recorded Audio Prompt giving it the Audio ID Expression (RecordComponent.AudioId). I have configured an audio that...

  12. how to catch missed calls in CFD and passing this data to REST API

    Hello, we are using CFD and need to catch Missed call info. like a phone number and forward it to a REST API Component in order to send an SMS with the relevant information. after the call is transferred to ring group or Ext. i need to detect the caller information and transfer the data to...
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