Question about Call flow designer

[Nickyflohr]

Hi there!

is it possible to create a call flow design with the following route.

Caller calls number > hears prompt with message, please enter your ticket ID > caller enters ticket id number XXXXXX > after entering ticket id, callers hears a prompt with your ticket has been found > call gets transferd to agent > at the pc of the agent it will open the right ticket what the customer just filled in.

Im not really familiar with a CFD but would really want to know if this is possible, and if someone can provide me with some information on how to create what i want.

Thanks in advance!

 

[Evolute IT]

Yes it's possible using APIs and some call data.

We did something even more complex for a customer with a phone portal where they can even create the tickets. It was made for ConnectWise but could be adjusted for other ticketing systems.

 

[Nickyflohr]

Yes it's possible using APIs and some call data.

We did something even more complex for a customer with a phone portal where they can even create the tickets. It was made for ConnectWise but could be adjusted for other ticketing systems.

Hello!,

Thanks for your response! well good to know that it is possible!
i guess i have to try some things out with the CFD, i want to do it with FRESHDESK.

 

[VoIPTools]

As @ConceptsWeb mentioned, it is possible with the Call Flow Designer (CFD), but do not miss his other requirement. He also mentioned the need to use APIs. Absolutely, what you want to do is possible, but there are a lot of moving pieces to the entire solution. The CFD is only one part of the puzzle. @ConceptsWeb has the expertise to do this project for you if you need help.

 

[Evolute IT]

As @ConceptsWeb mentioned, it is possible with the Call Flow Designer (CFD), but do not miss his other requirement. He also mentioned the need to use APIs. Absolutely, what you want to do is possible, but there are a lot of moving pieces to the entire solution. The CFD is only one part of the puzzle. @ConceptsWeb has the expertise to do this project for you if you need help.

We've done projects like this often.

 

[Nickyflohr]

We've done projects like this often.

Hello, @ConceptsWeb

That sounds good, We wanted to try it with Freshdesk, but a other customer wants exactly the same as description but then with a other database. Is there a way how i can contact you about this project? for example that i can send you the route of the call flow how the customer wants it, and that you can send me the quote of how much it will cost?

 

[Evolute IT]

Hello, @ConceptsWeb

That sounds good, We wanted to try it with Freshdesk, but a other customer wants exactly the same as description but then with a other database. Is there a way how i can contact you about this project? for example that i can send you the route of the call flow how the customer wants it, and that you can send me the quote of how much it will cost?

You can DM us here or send an email to the email on our website, or you can use the livechat (but for this email/DM is better.)