cid

  1. Allow users to change their caller ID without using a Dial Code? Change Default Department? Prefix BLFs?

    Many users wear different Hats in their org, and need the ability to present with a different CID for different calls. I'd like to offer an option where the Users can toggle between a set of pre-defined options. Departments seems like this would be an easy fit for this feature. I've had...
  2. Heath

    Caller ID Rule Incoming

    Need some assistance here, all other Blogs that I was able to find was based on the old Management Portal. I'm trying to setup a Caller ID incoming rule to a particular Department that if the caller calls in it will ring on particular extensions within that department.... And then If neither...
    • Heath
    • Thread
    • caller id caller id; inbound cid cid rules inbound caller id inbound rules cid
    • Replies: 3
    • Forum: Phone System / PBX

  3. MultiTenant CID Blacklisting per department(company) Possible?

    Hi, Does anyone know if a Department(company) can manage their own CID Blacklist? For example: User 1 from Department 2 with user rights of Owner Will this user be able to add/remove blacklisted numbers for their own tenant, without it interfering with other Departments or granting them...
  4. nicolasGa

    Sort - CID Rules

    Hi, I think it would be interesting to be able to sort CID Rules by Name, Trunk, CallerID or Route to (at least Name). ( Admin console > Advanced > CID Rules) Thx,

  5. Outbound called number not matched to phonebook - v20

    Hello, We moved over to v20 this morning and it works well, thank you for the advice we have received so far. We had exported our phone book an on-prem CRM into a CSV. All the numbers are UK and in the format 01234 567890. We imported the CSV into 3CX and Inbound caller ID matching is...
  6. Mister VoIP NL

    Get CSV column as variable to dial

    Hi All, I want to route calls based on incoming call number (CID) and then dial a number attached to this number in the same CSV file. I can route the calls based on incoming number but then I want to transfer to a number accordingly..... This is the C# script using System.Xml...
  7. TownTech

    Formatting in Caller ID

    I am in the US and a newbie. This is what comes up as caller ID: +18635556666:Inbound from 123-4567:All Shop Phones +1865556666 This is all I need coming in: 8635556666 Anyone know where I would fix this?

  8. Route Inbound call if calling a certain DID number

    I want to route an incoming call based on the caller ID AND based on the DID number that the caller is calling. So I have 2 DID numbers, 0110000002 and 0220000002 This is how I would like it to work: 1. When caller with caller id 0912345678 calls to 0220000002, then it must route to extension...

  9. Show SIP Trunk on iPhone default Dialer

    Hi there, i have a situation: my company has two different departments with 2 different number to call them. The question: is there the possibility to show which SIP Trunk is matched from the call on the default iOS dialer? I've already take a try setting Options from the Contact sections...
  10. blancers

    Inbound Number Reformatting with both Incoming CID and SIP Trunk number

    Hi, I have a scenario I have 5 SIP trunks on my 3CX. (Let's say the trunk numbers are 01001111, 01002222 ... 01005555) When an inbound call comes to 01001111 from an outside number (Let's say 09001234) then on the display of the phone it will show both the numbers (Such as 09001234:01001111, or...
    • blancers
    • Thread
    • cid cid lookup did did display sip trunk configration
    • Replies: 1
    • Forum: Other

  11. Solved Outbound route CID overrides extension CID

    Hello, We are running 3cx v16.0.8.9 Professional Annual, and i noticed that the "Outbound Caller ID" configured in an outbound route, always overrides the Extensions Outbound Caller ID. I tried going in the SIP trunk - - > Outbound parameters and messing with the From Header's User part, but...

  12. Extention outbound number not changing if I change (replace) it in extension settings

    Currently, I am using an enterprise licenced 3cx server with 1 trunk from Gamma UK and multiple DIDs. All extensions are currently set with relevant CIDs and all working fine, Now one of the staff has promoted to a different role in the company and I need to change the CID of the extension, I...

  13. Solved CID Building rules

    Good day everyone, My Voice provider requires of me to have numbers being dialed in this format 012 345 6789 but numbers are saved in +27 12 345 6789, the +27 represents a 0 in South African dialing codes. Could anyone kindly assist me with building an outbound reformatting rule to replace the...
    • Elandre
    • Thread
    • caller id reformatting cid inbound rules aggregated did and cid
    • Replies: 4
    • Forum: Phone System / PBX

  14. CID not passed on attended transfer or conference to external numbers

    In our scenario, a customer call comes in and hits Agent A in the queue. That agent wants to then send the call to Agent B who is external to the organization. So Agent A then has the option to blind transfer, conference, or attended transfer the call to Agent B. In the case of blind transfer...

  15. Outbound Caller ID Formatting

    Hi, We call multiple locations across AU, we want to be able to specify a code that the team will dial before any mobile number and route through different trunks so we can show a local number. Example: The caller enters 161(mobile number) and goes through a Sydney trunk and the callee...

  16. Transfer 3 of the specified CID

    Excuse me, Is there a way to achieve the following process: A total of 5 CID arrive in QUEUE_1 ， when the QUEUE_1 call is full OR wait timeout Transfer 3 of the specified CID to QUEUE_2。

  17. Outbound Caller ID Name / Number

    Hello, I would like to know how do I configure an custom Outbound Caller ID Name and Number. My provider allows me to use a custom caller id name when I place outgoing calls, and also, allows to specify outbound numbers. I though the options can be configured into the SIP Trunk into my trunk...

  18. Outbound CID

    Hi, we are setting up our first 3CX phone system and all is working well. Calls can be made and received. When dialling out, the receiver sees a VoIP number on their phone. What are the options for what can be displayed on a phone that is called from 3CX or are these options determined by the...

  19. GXW4104 No Caller ID - Analog Signal from Arris TM604 Telephony Modem

    Am in Canada and using 3CX with 2 GXW4104 gateways and 8 lines from Rogers. The service comes in on cable and is converted to Analog by two Arris TM604 modems (4 lines on each). The analog lines are connected to the GXW4104 gateways which are provisioned through 3CX. Most callers show up as...

  20. Call Deflection question

    I want to be able to pass Originator CallerID and Name or at least only the CID so that if the originator is in my cell phone contacts, the right name would show up. Right now, when i enable call deflection, and set the outbound sip trunk settings for Originator Caller ID, i get the original...
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