dashboard

  1. zahir sirag

    Queue with no agent loggedin

    Would it be possible to implement, as is available in many other PBX systems such as Yeastar, FreePBX, Avaya, etc., the ability to keep calls waiting in a queue even when no agents are logged into that queue? This situation often occurs with customers handling a high volume of calls per minute...
    • zahir sirag
    • Thread
    • dashboard no available agent to take call queue queue agent
    • Replies: 0
    • Forum: Web Client
  2. ASheng

    REST API Endpoint for Live Queue Statistics (e.g., Active Call Count)

    Hello 3CX Community and Development Team, We would like to propose a new feature that we believe would be highly valuable for many partners and customers who manage call center environments. The Idea: Introduce a new REST API endpoint that provides real-time statistics for Call Queues. The...
    • ASheng
    • Thread
    • api call queue dashboard feature request queue rest api statistics
    • Replies: 0
    • Forum: Other
  3. Comercial Inovacomm

    Customizations for 3CX

    Hello 3CX Partners! Today, I want to share with you our customization solution for 3CX. I present to you Open Tools and its functions: Why customize 3CX? Often, the standard functions of 3CX do not meet the demands of clients, impacting customer satisfaction and retention. With Open Tools...

  4. Wallboard Multiple Queues

    Hi, History is Switchvox and PBXAct. I may be missing something that I need to set on the webclient. I was hoping that the wallboard functionality can split the queues up versus grouping them together. I want to see multiple queues from the screen in my office however I can't find a way to do...
    • benlv
    • Thread
    • 3cx wallboard dashboard wallboard webclient
    • Replies: 4
    • Forum: Web Client

  5. 3CX logged calls in HubSpot: How to assign them to an agent?

    Hi all We use 3CX with HubSpot as CRM. 3CX automatically logs all Calls in the HS Activitiy Feed. Current Problem: All those 3CX Calls are shown in the HubSpot-Dashboard as Unassigned. See dashboard-screenshot: On the next screenshot (Activity Feed) you see a call log that was logged...
    • SantiagoBS
    • Thread
    • dashboard hubspot hubspot integration call journaling integration crm hubspot
    • Replies: 13
    • Forum: Hubspot

  6. Solved No terminal in 3CX dashboard

    Hello, I have a pretty specific problem, I hope somebody would be able to help me out. I have two almost identical 3CX installations. Both are 3CX version 16.0.8.9 Both are running on Debian 9.9 Stretch One installation shows the terminal button in the 3CX dashboard, the other doesn't. The...

  7. Is there a way to provision Avaya H229 on 3CX?

    Hello! I am new here. Have successfully installed 3CX and firewall check gave me the green light. ;-) I have an Avaya H229 to play with, is it compatible at all? It has been detected on the dashboard, but on the dropdown menu it is not listed. The Avaya datasheet for H229 say it works with...

  8. Configuring phones and extensions separately

    I previously stumbled upon a setting that would unlink the Phones settings page from the Extensions settings page, such that a phone could be added without assigning an extension. I skipped over it as I didn't have a need at the time, but now configuring phones and extensions separately would...
    • CaseySparks
    • Thread
    • advanced settings dashboard desk phone config extension phone setting settings
    • Replies: 4
    • Forum: Phone System / PBX

  9. Dashboard not showing error for failed trunks

    Today I realized, that the dashboard is not really helpful, when trying to identify real current errors. There are red exclamation marks, when using custom templates or generic sip provider, but all is working as it should. But if a trunk is FAILING, there is only a green bulb with the text 0/1...
  10. kinetix

    "Active Calls" to include "Ring Group" activity

    It would be great to see more detail in "Active Calls". While viewing active calls, if a call is inbound to a Ring Group, only the FIRST Ring Group Member shows on the Active Call List. In reality, there are Active Calls for every Ring Group participant. Several versions back, this was part...
    • kinetix
    • Thread
    • active active calls calls dashboard inbound inbound call license count ring group simultaneous calls
    • Replies: 0
    • Forum: Server
  11. 2kv

    Management App

    Hi, Isn't an idea to create an app for Android and iOS to manage a cloud instance from a mobile phone? Or is there allready something like that? No I always have to get to a desktop/laptop, login from there and go to the dashboard to manage an install from one of my customers. Just thinking...
    • 2kv
    • Thread
    • android app dashboard ios management
    • Replies: 3
    • Forum: Server

  12. Customer View on Active/Live calls via URL

    Hello All, Is it currently possible to set up a link/URL which we could provide to our customers so that they have an overview on the active/live calls anytime they open it? I would highly appreciate if you provide me with the steps how to do this. I am looking for something like a dashboard...

  13. Implemented Fix Backup Disabling when clicked from dashboard

    Please change the behaviour of clicking the 'Automatic Backup' section on the dashboard. I expect it to take me to the backup settings or to view the status and instead it disables the Automatic Backup schedule without confirmation.
    • cobaltit
    • Thread
    • backup dashboard
    • Replies: 14
    • Forum: Server
  14. 4site

    Raspberry PI - Service and tunnel status notifications

    Hello, Has anyone tried to use the GPIO pins on a Raspberry Pi to identify whether the 3CX service is a.) Running b.) tunnel connected OK. By way of LED It would be great to be able to use something like https://shop.pimoroni.com/products/blinkt as a cheap and simple way of having customers...
  15. accentlogic

    IMPLEMENTED: Make Session Border Controllers (SBC) an object in console

    Currently each phone must have the IP address of a chosen SBC manually entered. Please add a list of Session Border Controllers so that these systems can be manually entered (or even automatically populated when an SBC checks in). Ideally, the SBC would have an internal identifier and would...
    • accentlogic
    • Thread
    • dashboard sbc session border controller
    • Replies: 8
    • Forum: Server
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