ddi

  1. Direct user DDI result in joinable 24/24 even with office hours set ?

    Dear all, Do anybody has a workaround or an explaination why DDI assigned to users are able to recieve calls 24/24 even if they have setted up Office Hours on their profile and/or inside the departement ? Checked all the documentation and nothing really helps me understand why i can call a...

  2. Can you display the originally called number when forward on busy?

    On a Pro license, Version 18.0 Update 4 Build 965 is it possible to... Display the originally called DDI (or extension) if the call is forwarded on busy to a queue. This is so that whoever in the queue picks up the call can identify who the caller was trying to call to allow for a more personal...

  3. Exclude mobile app from ring groups

    Is there a way you can exclude the mobile app from ringing when a ring group does, but ring when a call to the extensions DDI is called?
    • Matt_AIT
    • Thread
    • ddi mobile app ring group
    • Replies: 1
    • Forum: Android

  4. Sip Trunk DID setup

    Hi all. I have a sip trunk with DID numbers 3000-3099 and the carrier sends 4 digits. My extensions are also 4 digits in length and they are numbers 3000-3099. The trunk also has a main number 5743321. I am lost on the configuration. Please assist. Do I do the following steps and it works? 1...
    • Gurei123
    • Thread
    • ddi did inbound incoming sip trunks
    • Replies: 5
    • Forum: Other

  5. Calls from External numbers showing <phone number>:<extension>

    When I dial a DDI from my mobile, the caller ID on the 3CX Apps (Windows + Android) shows as <phone number>:<extension> e.g 07900547547:711 I'm assuming it's related to the extension the DDI is being routed to. Any way of dropping those digits? The user is unable to simply redial a missed...

  6. Switching DDIs from one SIP trunk to another

    I need to move several DDIs from one SIP trunk to another (from a different carrier). I have arranged the necessary number ports. I'm looking to provide a seamless switchover so I'd like to set up the DDIs on the new SIP trunk in advance. Is it OK to set up the DDIs on the new SIP trunk while...

  7. Solved 1 SIP trunk, multiple numbers

    Hi I have 1 SIP trunk with my VOIP provider. My VOIP provider allows me to direct multiple numbers to this SIP trunk which I am doing. The problem is, all numbers only hit the same target. At the 3CX end, the SIP trunk is configured. Route calls to Main trunk Number +44xxxxxxxxx1...

  8. Outbound caller Id

    Hello, We have a number of inbound DDI'S for different regions. At the moment all our calls go out with the same outbound caller ID configured in the trunk settings. What I would like to do is have different rules for each region so when a call is made it displays the outbound ID for that...

  9. Correct number for DDI

    Hi all, I want to configure our 3cx phone system. We has a working phone system and its work like this: we have a base number +43 720 *** *** | xxx and the xxx means the ddi what we can choose freely in 3CX (000-999), my question is what kind of number is it and where can we buy number like...
  10. big.LITTLE

    Find out associated DDIs

    Hi, How can we find out the telephone DDI numbers assigned to extension? One of our extension have DDI but cannot find the related configuration / rule. Cheers!

  11. DDI Range query

    Hello all, I'm back and this time the topic of discussion is the inbound DDI (or DID as its presented here) rules. I've got a SIP trunk setup and have two different DDI ranges with 10 numbers per range. The last 2 digits matching but other than that its seperate area codes and numbers. So I...

  12. Altering Holiday Calendar for every single DDI

    In Germany we have different states and some of these states have different holidays. For Example North Rhine Westphalia has two more days holiday than Lower Saxony. This for example means means i have to keep a call center for customers in lower saxony opened on every holiday as i can't choose...
    • Eric Sieker
    • Thread
    • callcenter ddi globald holiday holiday
    • Replies: 13
    • Forum: Server

  13. DDI Not Working

    Hi Guys, I am having an issue with DDI's not matching with their incoming rules on the 3CX Server. The sip provider uses a username and password to authenticate and I can see a 'called: 03xxx....'. But the number never seams to match the DDI rules. I am guessing that 'LineNumber' needs...
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