dialer

  1. SpotICT

    Windows app, hotkey to open dialer stops working after 1 time

    Dear reader, A Customer of ours who uses the windows app on their systems found an issue with the Hotkey to open the dialer. Whenever you setup a hotkey to open the dialer it works 1 time after that it stops working completely unless you open the hotkey page and close it again then it works...
    • SpotICT
    • Thread
    • dialer hotkeys not working windows app
    • Replies: 3
    • Forum: Windows

  2. Upload txt file for CFD Dialer

    Hello, I am getting file not found error when trying to run cfd dialer. Can anyone enlighten me on how to access to 3cx server so I can locate /var/lib/3cxpbx/Instance1/Data/Callflows/Files/? Thank you

  3. Call successful/unsuccessful API?

    Hello! I am implementing a feature for my Dialer in a self-hosted version of 3CX. Our new functionality is about how many times a number can be called daily from the dialer before flagging it as done for that day. I don't seem to find any reference about calls that were answered and calls that...

  4. Predictive Dialer calls multiples number at the same time

    Hello, I just deployed a Predictive Dialer on our 3CX. We were working with a Power Dialer before but we need the flexibility a Predictive Dialer can offer. I am trying with example data for now. My 3CX console has a new queue, with me as agent. Queue´s extension is also written in the CFD as...

  5. PWA - Dialer Overlapping Conference Control

    Hey 3CXers! This has been happening for a while and I thought I would make a post about it. I just hope that I'm doing something stupid. Some background info: - Using Self Hosted 3CX v18.0.7.312 - Using PWA in Chrome (Chrome v115.0.5790.171) - Windows 10 Pro 22H2, 1920x1080 at 100% display...

  6. Solved Dialer Won't Open

    My dialer will not open. When I hover over the app icon on my taskbar it shows kind of a "ghost" window of the dialer -- no numbers on it -- that will not open when I click on it. I've tried using my shortcut to open it, clicking on it directly, clicking the phone icon, restarting the program --...
  7. ZCSFT

    Need some design help, ideas welcome

    I have a design I am trying to build. I need to set up an outbound dialer. So I came to the community for help. I am struggling with this. Goals - Dialer needs to be triggered by someone calling the phone system - Dial the digits for the app - That app asks for the phone number that is needing...
    • ZCSFT
    • Thread
    • automation call call flow designer challenge community design desk dialer help outbound
    • Replies: 8
    • Forum: Call Flow Designer

  8. Solved Cannot make a call from dialer

    I have a new installation with a sip trunk connected and working ok. I made a call flow project dialer that gets the number from a web server and makes calls. All calls made from the dialer are with the error : Call or Registration to {number}@(Ln.10000@A2 Voip) has failed. {server} replied...
  9. edfosho

    Desktop App: Auto-close Dialer when declined/missed call

    It'll be good for the Desktop App dialer to close automatically when a call is declined or missed.

  10. Solved DTMF input not recognized by dialer app IVR when calling outbound

    Hello All, I'm trying to make an dialer app IVR (Outbound call by 3CX over SIPtrunk) that can recognize DTMF input, but as seen in screenshot it does not register the DTMF input. When I make a call to the IVR DTMF input is registered. Call flow apps: Dialer CFD: Make call from IVR (906) to...

  11. Pop-up dialer on work RDS

    HI Community, I have a small problem with the 3CX Desktop App client, I would like the dialer to pass in front of all the applications used and especially in front of my connection to my RDS. I tried to configure its 2 options without success: I allow the dialer to stay on top I authorize call...

  12. Show SIP Trunk on iPhone default Dialer

    Hi there, i have a situation: my company has two different departments with 2 different number to call them. The question: is there the possibility to show which SIP Trunk is matched from the call on the default iOS dialer? I've already take a try setting Options from the Contact sections...

  13. How saved caller IDs and their names are displayed

    Hey there! Had a thread before, where I asked for the "problem". @VasilisV_3CX told me to create an idea here :) This is the thread: https://www.3cx.com/community/threads/how-saved-caller-ids-and-their-names-are-displayed.85472/#post-401948 My last message here was the following: "In my...
    • PhilK
    • Thread
    • 3cx desktop client caller id desktop app dialer webclient
    • Replies: 0
    • Forum: Web Client
  14. JMA1979

    Help with running predictive dialer from Google Cloud

    I found out you can configure the Dialer to pull Phone numbers off a text file. It seems that text file has to be local. I was wondering if anyone knows if this is even possible with cloud hosting. I deployed the pre packaged 3cx instance available on the Google Cloud marketplace. I'm...

  15. Auto Dialer reformating caller id when transfer to the agent queue

    Hi there, I am wondering if there is a way to change the caller ID when a dialer transfer the call to the agent's Queue example: Dialer Call 0012334375179 when it transfers the call to the Queue it will pass 0012334375179 can it be changed to 12334375179?, I did a lot of testing with the...

  16. Callflow with Call to external number

    Hello, I am having problems configuring a call flow to do what I want it to. We have a customer who needs to be notified if a new voicemail is left on a specific number. Initially I had planned on creating a callflow where the voicemail is sent to a specific email which is checked regularly...

  17. DoMakeCall result issue

    Hi Team, Appreciate your help, I'm trying to add Dialer calls log to MySQL database, so I'm checking the result for DoMakeCall variable but my issue is the value is always false even if the call already established between the agent and the external number, attached Call flow logs for a...
  18. Sepultura

    iOS: set 3CX as default dialer app

    Hi, in the iOS "Contacts" app it is possible to call phone numbers via 3CX app. But in all other apps (Mail, Safari, ...) clicking a telephone number opens the SIM dialer. How can I use the 3CX app as default instead?
    • Sepultura
    • Thread
    • caller app dialer ios
    • Replies: 2
    • Forum: iOS

  19. AMD/VAD available with Dialer?

    Hi, At Dialer component, is VAD/AMD feature available? Meaning, Human Voice dectection or the other way, Answering Machine or Voice Mail detection? So only human would be transfer to the agent queue? Thanks

  20. Communicate between CFDs

    I'm starting to try to make a solution which monitors currently placed calls, and will notify someone in charge if one of a specific set of numbers is dialed. This person in charge will be notified by being called by the system and will use Amazon Polly to explain the situation to the person...
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