digital receptionist

  1. Solved 3cx welcome message

    We require a welcome message to play to all new inbound calls before the call then rings on the receptionist's desk. This message plays the standard "Your call may be monitored for quality and training...etc" message. Can anyone suggest the best way to make this happen and how to do this

  2. Distorted Prompt from Call Queue after forwarding from Digital Receptionist

    Imagine the following set-up: People call in to the number 0123456789 Inbound rules forwards this to the Digital Receptionist 111 111 plays the full intro prompt 'Welcome to ABC.com' which takes 5 seconds. 111 forwards to the Call Queue 211 (If no input within seconds: 1 is set to 'Connect to...
    • mftIT
    • Thread
    • call queue digital receptionist distortion forwarding prompts
    • Replies: 24
    • Forum: Phone System / PBX
  3. Bly

    Solved Forwarding to external number

    Hi all, on version 16.0.655 (hosted on Windows) I'd like set up the (standard) digital receptionist to forward to an external number some keys. As long as the option "forward to" is not there, I had created an extension with mobile number the number I want to forward to (I call a landline...

  4. Pound (#) digit allowed in Digital Receptionists?

    Hi, We are in the process of migrating some old PBXs to 3cx and trying to make the migration as transparent as possible. I just noticed that both the Standard and DTMF Input Digital Receptionists do not allow the star (*) or pound (#) digits. Is there a way to bypass this issue? The old PBXs'...

  5. Digital Receptionist (IVR) one digit forward not working

    2 days ago, I upgraded from version 15.5 to version 16 . Everything seems to be working ok until today. Today, any incoming calls, which are forwarded to digital receptionist (IVR), just stays on the IVR and the caller hears nothing. Our IVR is configured like this: "Please dial the extension...

  6. Softphone call recording sometimes doesn't work

    Running 3CX Pro version 15.5.15502.6, and I'm trying to roll out secure SIP to our users. I noticed that the call record button is disabled on the softphone when a caller goes through a digital receptionist and then a call queue to reach the user. Doing any one of the below mitigates the issue...
    • caleb_ku
    • Thread
    • call queue call record button call recording digital receptionist record recording secure sip
    • Replies: 0
    • Forum: Web Client
  7. ArtR

    Adding schedule within Digital Receptionist?

    Hi All, Setting up a test 3CX install to get it to match some features we use on our existing PBX and I'm up to creating our IVR menu's. One thing we use is having a global business schedule for calls, say 8am-5pm, which is primarily for our sales teams, but some other teams have shorter hours...
    • ArtR
    • Thread
    • call flow designer digital receptionist ivr schedule
    • Replies: 2
    • Forum: Phone System / PBX
  8. Allen_Miller

    Holiday Setting

    I'm posting this for your comments. I've found the Holiday settings feature in 3CX to be confusing. I finally did a little testing to try and reason it out since I have not found good documentation on this feature. I would be interested in your feedback to see if I have it correct yet. 1...

  9. Allow use of "*" and "#" as Digital receptionist menu options

    When we convert customers from legacy phone systems, very often the "#" key is used to access the user directory. This is just not possible with 3CX as of now because only 0-9 are the possible choices. Customers must re-record their IVR audio but what they dislike even more is loosing the...

  10. Bring back "please hold while I transfer your call" in Digital Receptionist

    Starting with 15.5, this call transfer behavior just disappeared. Please add it again... perhaps as an option in the DR. Thank you.

  11. Inbound calls to Digital receptionist are not forwarded to ring groups

    Hello, I have 3 issues, but most important of them is number 1 1- inbound calls to Digital Receptionist is configured with 8 options. 3 of those options are configured to send inbound calls to ring groups and in each of those ring groups there's one, two or three people but as soon as person...
  12. Simon Schäffler

    Digital Receptionist is not working anymore, just dial tone there

    Hey everyone, we have a problem which occured out of nowhere yesterday. We have 3cx Phone System v.14 Normally if a external persons calls our general phone number he will here immediately the digital receptionist, where he can select numbers for a specific destination. Since yesterday lunch...

  13. NVR Digital Receptionist dead air

    One of our 3cx servers has been having issues with the NVR/Digital receptionist picking up. A server reboot fixes the issue. The logs don't show any errors when the Digital receptionist stops picking up. Is there a fix for this issue?
  14. santiagon

    "Please hold while I transfer your call..." now gone in 15.5?

    I've seen a lot of threads from people looking to remove the "Please hold while I transfer your call" prompt upon transfer, and it appears to be gone in 15.5. But I kinda miss it, and wonder if there's a way through either modifying an XML file or the web UI to reinstate its presence? Has anyone...

  15. Digital Receptionist Prompt

    Hi, We have a digital receptionist set up for our business and after hours calls. After you listen to the initial prompt and click on one of the menu items - it comes up with a recording before the call is transferred saying "please hold while your call is transferred". I'm wanting to get rid...

  16. Digital Receptionist - Shorten Delay after Pressing button

    Hello, I created Digital receptionist that user has to choose option 1, 2, 3. But after pressing touch 1, there is a delay after the next step. How this can be shorten? I have multiple DR and it is quite annoying to wait some seconds before moving to next section. In my research, I see you can...

  17. Digital Assistant not working

    For some reason our digital receptionist main message is playing, but when you enter your selection it says that" the destination is not available, not registered or there are no routes available." This seemed to start happening after our last update. It is set to go to voicemail for that...
  18. Brian Lowrance

    Solved Cannot enter pin code in voicemail or use IVR (Internal DTMF issue?)

    I upgraded our 3CX installation from 15.5.3849.1 (15.5 SP1) stepping through each update until reaching the latest 15.5.13103.5 (15.5 SP5). All seemed to go well. I've since learned that we can no longer enter our pin code when calling the voicemail extension when using our voip phones. We...

  19. Call By Name confirm phone extension of self-identifier

    We have noticed that the only time the self-identifier is used when Call By Name is used on the Digital Receptionist, is when there are more than one user with the first three letters that are the same, then it will cycle through these users to confirm who needs to be reached. But it would be...
    • David Weber
    • Thread
    • call by name digital receptionist self-identifier
    • Replies: 12
    • Forum: Server

  20. Call Announce or Text Display

    Hello all, Was wondering if its possible to setup an announcement or display on the phone screen to show what option a caller has pressed when they first call in. We live in an area with alot of spanish speakers but only some of our employees speak spanish, so we would like to present an...
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