forward calls

  1. Forwarding Originator's Caller ID

    Good morning all, I am trying to figure out how to forward originators caller id (caller A) to my end destination. It seems whatever my settings are it will not forward the originators caller id. I have checked with my carrier and all my settings are correct there. Which points to a 3cx setting...

  2. Temporarily Forwarding all phones to voicemail

    A customer of mine has semi-regular all-staff meetings. During these meetings, nobody is manning the phones (reception or individual users). In V18, they had the option to use a dial code, which would update the status of all extensions, forwarding all inbound calls to voicemail (either...

  3. I need advice on transferring calls to secretaries from the board

    Good afternoon The situation is as follows: There are two secretaries. There are ten people on the board. After three rings or when DND status is active, calls from the board are forwarded to the secretaries. The problem is that the secretaries can see who is calling, but they cannot see to...

  4. PWA Webclient keeps creating new calls instead of forwarding

    Hi everybody, I have a customer who employs people with disabilities in their office, among others. Until now, they were able to forward a call by going to Transfer in the WebClient and then selecting the extension in the Team window. Recently, however, a second call is simply established, which...
    • AI3211
    • Thread
    • forward calls transfer call webclient
    • Replies: 9
    • Forum: Web Client

  5. Forwarding to different extension

    I am trying to forward our front desk phone to another phone in the office when that particular person is away or out of the office. The phone is a T46U. I have tried setting a forward on the phone itself, but incoming calls still ring at the front desk phone and not forward like it is set on...
    • tbc-tech
    • Thread
    • agent extension forwarding call forwarding forward calls forwarding yealink
    • Replies: 6
    • Forum: Yealink

  6. No call history for calls forwarded from a Call Queue

    Recently it was brought to my attention from an employee that they saw an incoming forwarded call but didnt answer cause they were busy. However, later when they tried to find that missed call, it was nowhere to be found in the call history. I tried replicating the issue with my own extension...
    • Zisis
    • Thread
    • call queue forward calls missed call
    • Replies: 2
    • Forum: Web Client

  7. Incoming call needs to be blind transferred to an answering service

    I'm seeking guidance on managing calls for a customer where unanswered calls or those during office closure hours need to be redirected to an external number. We've configured this aspect successfully. However, the challenge arises from our use of Twilio for the VoIP trunk. I've enabled SIP...
    • Debrief6797
    • Thread
    • caller id outbound forward calls twilio
    • Replies: 1
    • Forum: US
  8. ronenba

    hosted pbx call forwarding to mobile

    I setup extension 500 with my Cell / mobile phone, also settings so if no answer will go to mobile phone and it doesn't work any ideas?

  9. Queue Call Forwarding

    Hi All, Is it possible to forward a call to an external number if all agents in queue are on a call? My plan is to limit the accepted callers on the Call Queue to 6 and the number 7 caller will be automatically forwarded to an external number. Regards,
  10. U-A

    Call forwarding to answering service blocked and/or caller ID not showing

    I have a client that that has a rule that during office hours if no answer within 10 seconds call is forwarded to external service(smith.ai - but this is unimportant in this context as I've tried this with several numbers). Simple enough, right? In the ring group I have a rule set - "Destination...

  11. Problem with Forwarding Rules on Yealink T31P

    Good afternoon, We are working on the mass phone replacements and have faced the following problem: When calling within the network from user "A" to user "B", after a certain period of time the call is transferred to user "C". User "C" picks up the phone, but user "A" sees on the screen of his...
    • Malyar
    • Thread
    • forward calls forward rules
    • Replies: 5
    • Forum: Yealink
  12. ronenba

    call flow call flow toggle control day/night day/night

    looking to create a day/night button toggle control During the day I need the calls to ring n a group and at night (example *280) answer by extension 500 and we can forward all calls from this extension to a cell phone I could not find the option for call flow , or toggle from day/night (Not...

  13. Option to forward to extension voicemail where voicemail is disabled.

    We have a version 18 update 5 installation where the customer has asked for voicemail to be disabled on all extensions except one. The actual issue is that when transferring a call there is an option in the web client and the mobile app to transfer the call to the extension or the extensions...

  14. unanswered calls from clients get the 3cx System Prompts instead of carrier

    we are using 3cx hosted pro plan with YeaStar TG Gateway, 3cx registering the TG gateway as sip account trunk for each number. however everything running smoothly except when our agent is busy or no answer the client call gets forwarded to our 3cx system prompts instead of the sim provider...

  15. Virtual extension office hours

    Hi, I have created unregistered extension numbers 901, 902, 903 and 904 which is not in 3CX system range (registered range of numbers at provider is from 700 to 899) and I try to set "Automatically switch status to available during office hours". For numbers from 700 to 899 si working smoothly...
    • Don M
    • Thread
    • digital receiptionist extension forward calls ivr office hours set to available during office hours virtual
    • Replies: 7
    • Forum: Phone System / PBX

  16. spaces in mobile number > forwarding failed

    The problem in our environment was discussed in another post this year, but that post is closed (https://www.3cx.com/community/threads/remove-spaces-in-outbound-trunk-rules.64418/) Is there any new idea to this issue: if a user selects 'forward calls to my mobile' and the number has spaces...

  17. Solved change If I do not answer calls within:

    how to change forwarding rules ->internal calls -> If I do not answer calls within (time) for all extensions

  18. Solved Forward to Cell number when internet / network is down.

    Hello, I am trying to configure failover to a cell phone number when my internet, internal network, or my phones are down. Scenario: externally hosted 3CX, 3 phones, 2 are part of a queue. All incoming calls are routed to a queue during office hours and to a virtual assistant after hours...

  19. Forward to an external number

    I am wondering if 3CX supports a particular feature when it comes to call forwarding. I know that it will support changing the profile status and then configuring the forwarding rules of that profile status to forward to an external number. Is there a way to dial a code then enter any...
    • Packet Loss
    • Thread
    • blf forward forward calls forward to mobile grandsteam pbx
    • Replies: 1
    • Forum: Other
  20. vincent Kavila

    Forward Calls to Mobile Number On Extensions Provisioned on Mobile Devices

    Hello 3cx community, I have an issue with call forwarding to mobile number. when I set 3cx to forward calls to mobile number on the extensions provisioned on mobile devices it automatically chooses forward to mobile when I set the same on a deskphone it works well, Please advise. Thank you...
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