PWA Webclient keeps creating new calls instead of forwarding

[AI3211]

Hi everybody,
I have a customer who employs people with disabilities in their office, among others. Until now, they were able to forward a call by going to Transfer in the WebClient and then selecting the extension in the Team window. Recently, however, a second call is simply established, which can't be used to transfer the current call. The 3CX version used is 20, update 6, build 20.0.6.724.
Is that a bug or a feature. I tried finding an alternative solution but the BLF window in the web app for example ist way to small.

 

[KyriacosS_3CX]

Hello,

The Windows App (with Receptionist etc role) probably has the easiest way to transfer - calls can be dragged from the call panel and dropped onto any user in the team panel to transfer (Ctrl key changes transfer type). I suggest checking it out.

Regarding the previous workflow, could you do some screenshots on what and how they were doing it, as I am not 100% on the flow there.

Best,
KS.

 

[AI3211]

Hello,

The Windows App (with Receptionist etc role) probably has the easiest way to transfer - calls can be dragged from the call panel and dropped onto any user in the team panel to transfer (Ctrl key changes transfer type). I suggest checking it out.

Regarding the previous workflow, could you do some screenshots on what and how they were doing it, as I am not 100% on the flow there.

Best,
KS.

Thank you KS. Using the Windows App is not possible since the customer has almost only macOS at their desks.

The worflow looks like this:
Employee takes the call and goes for "transfer" or "att transer", the selection window opens and you could type the extension number. The employee used to use the Team-Tab to select the extension instead of typing it (selection.png). Afterwards a new 2nd call is initiated which cannot be used as the join destination. Before there was the "Join" button in the Center now its a transfer or att transfer again (transfer.png).

They've made a tutorial with screenshots before which depicted the correct workflow because I just recently switched them to 3cx abount a month ago because of the accessibility compared to their previous software.
Now this accessibility is gone since they need to type more instead of clicking on them like before. I could not find anything meaningfull in the Changelog of 20.0.6.724
We installed the 3CX in May with Update 6 RC2, Build 20.0.6.700, because thats the Version the official iso was using. The problem has been going on for about 1.5 weeks. Around the time 20.0.6.724 released. Which again doesnt specify anything in the Changelogs.

They are non-profit and run kindergardens, a little hospital, workshops for disabled people etc. and employ a bunch of people with disabilities so just telling them to do it the other way is not really the prefered solution. I also dont want to upgrade them to update 7 alpha because of the fact thats an alpha and will definitely spawn other problems.

I hope I was able to better convey my point.
Thanks again.

 

[KyriacosS_3CX]

Hi,

So to clarify, Update 6 RC2, Build 20.0.6.700 had a Join button and this is no longer there in Update 6 Final, Build 20.0.6.724?

 

[AI3211]

Hi,

So to clarify, Update 6 RC2, Build 20.0.6.700 had a Join button and this is no longer there in Update 6 Final, Build 20.0.6.724?

Exactly, you only get the "join" if you type in the extension numer and select it from the list on the dialer. Before you could just click transfer, select the teamember on the left and click join. But now it only initates a new call which cannot be used to join the 2 lines.

 

[KyriacosS_3CX]

Hi,

I am trying to replicate the behaviour you describe for RC2, but I am still getting the same flow as the current version. Is there a chance to get that tutorial they made?

 

[AI3211]

Hi,

I am trying to replicate the behaviour you describe for RC2, but I am still getting the same flow as the current version. Is there a chance to get that tutorial they made?

I've sent you what I have in direct messages.
Thank you for your efforts.

 

[KyriacosS_3CX]

I've sent you what I have in direct messages.
Thank you for your efforts.

Received, yes the document is clear.

 

[AI3211]

Received, yes the document is clear.

Hi, is there any new insight on this topic?

 

[KyriacosS_3CX]

Hello,

This is still been looked into, but for now in the current version that flow is not there.