forwarding rules

  1. sanch6

    Solved Status forwarding rule not applied to ring group or call queue calls

    Hey guys, I'm wondering if I'm wrong, if something is wrong in the system or if what I'm trying to achieve will simply never work. I'm trying to forward incoming external calls (ring group or queue, but queue would be better) from an extension (A) to another (B) depending on the extension A...

  2. Call shown as failed since V20 upgrade

    Hello, since upgrading one of our customers to V20 we are having some problems with calls which should be declined. In this example the caller called an extension directly. This extension was not available and these settings should apply: And the log is showing the following, with the error...

  3. Question about "receptionist" function

    Good afternoon. The question will concern the "receptionist" function. Now at our old phone station it is implemented like this: secretaries have a button on their phone, by clicking on which they take all calls from the employee to themselves. As far as we understand, at the 3CX station this...

  4. Forwarding rules changes causes loop

    Hi, I have this one client with 200-250 user. We have experienced that some of the users forwarding rules when in meeting are changed to 'forward to number' and the the number is their own number. So that causes a loop, when they are in a meeting. The end users claim they hadn't changed it...

  5. Missed calls not showing up

    I've noticed today that if I configure the forwarding rules for an extension to end a call after x amount of time (instead of going to voicemail or forwarding to another extension), those calls will not show up under missed calls. I was using the web client, but they don't show up on the windows...
    • chili
    • Thread
    • end call forwarding rules missed calls
    • Replies: 1
    • Forum: Web Client
  6. TLCtech

    Forward to outside Number not saving/not working

    I have an extension made specifically to forward to an outside number. Basically, if anyone needs imediate help, they can hit 0 and it dials this extension, which is set up to forward to an outside number. I was told today it isnt working. Instead, it is saying "this extension doesn't have...
  7. COCONET

    Forwarding Rule - not working on 4 status (1st individual)

    Hi All, I am currently facing an issue with forwarding rules at a customers 3cx v16.5 phone system. There are 5 status options available in 3CX, 1. Available, 2. Away, 3. DND, 4. individual, 5. individual, but with the 4th status - in our case called business trip the forwarding rule was set to...
    • COCONET
    • Thread
    • forwading forward calls forward rules forward to mobile forwarding rules
    • Replies: 8
    • Forum: Phone System / PBX

  8. Forwarding Rules Issue - Multiple Trunks

    We are having a forwarding rule issue with multiple trunks, and I wondered if anyone had ever encountered this before. Scenario: Extensions 0001 - 0005 are on Trunk 1 and Extension 0006 is on Trunk 2 Extension 0001 has a lunch forwarding rule where it rings for a second and then forwards to an...

  9. Send email notification when status is changed

    We often get creative with using extensions for routing calls based on the 5x statuses. This gives the client the ability to control up to 5 paths the calls can route to depending on the client's needs at the time. However sometimes a mistake is made and someone changes the status without...
    • Mark Reynolds
    • Thread
    • email notification extension status forwarding rules
    • Replies: 0
    • Forum: Server

  10. Add a "No Forward" Option to Forwarding Rules.

    Actual it is not possible to choose an Option (e.g. No Forwarding) for calls that gives the possibility to only forward internal/external calls. If this Option will be available, an Agent can choose to only available for internal calls. e.g if an Agent set his extension to DND external calls...

  11. Forwarding rules on user side

    Hi at all, on adminside you can configure the options to "log out from queue" and "accept calls from ring groupes". But on the client it's not possible. On some scenarios it makes sense but mostly not. Please give all options from the admin panel to the user's forwarding rules.

  12. Forwarded Call History?

    Setting up my county phone system, realizing that when a person steps away from their desk and sets calls up to be forwarded to their cell phone, there ends up being no record of the call within 3CX records. This creates potential billing issues, depending on tracking incoming calls by...
    • Bogme
    • Thread
    • call forwarding external forward forwarding rules
    • Replies: 0
    • Forum: Server

  13. Solved Forwarded Calls Through Bandwidth.com Placing 2 Calls

    When I set status to away for an extension and have calls sent to an incoming call routed through Bandwidth.com sent to an extensions mobile number through Bandwidth.com, two calls are placed. This causes the cell phones voice mail to be reached as well as the cell phone to ring...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom