inbound rule

  1. v20 Inbound Rule Mass Edit

    Just a general concern I want to voice - I'd be a gem to have the v18 Inbound Rule mass edit brought back in some way. A recent v20 update ended up having my generic trunk have issues that I had to rectify by creating a new template, and I had to take a considerable time to manually re-assign...

  2. V18 - Report per inbound rule

    Hi All, We have a customer who has requested a number of marketing numbers set up so they can track campaigns. They've asked that each number has it's own report generated weekly. I thought I had this down by creating a report, that used "To" > "Number" > [DID Number], but this just produced an...
  3. Rick-Arcus-IT

    Upgrade to V20 removes out of office setting

    Hi, I have a very simple situation. On V18 we have an inbound rule. During opening hours, the call goes to user 201. Out of office hours goes to an IVR which plays a prompt that the office is closed. When I upgrade to V20, the DID is placed on the user, but there is nothing done with the out of...
  4. chrisbeam

    Inbound rule: forwarded calls to outside number show main number of pbx but not of caller

    I have to redirect/forward incoming fax to an outside number (fax service). in 3CX v18 i have set in "inbound rules" for a specific DID an rule to "forward to outside number". When someone sends a fax, the fax service gets to see our 3cx main phone number. The fax is received without issues...
    • chrisbeam
    • Thread
    • call forward to outside number caller id inbound rule outbound caller id
    • Replies: 1
    • Forum: Other
  5. Brandan Hermo

    HOL - greater flexibility

    I would like to suggest a new functionality to manage the holidays by inbound rule and not a global way. Right now the only way to do it is through the CFD. This will allow users (customers) with permissions to manage the inbound rules, to manage the holidays for each DDI

  6. Inbound Rule with Grandstream GXW-4101

    Hello, I have a Grandstream GXW-4104 Gateway for 4 POT Lines. The system is working correctly now, incoming calls go from the gxw4104 to the pbx. I am trying to create an inbound rule for line 4 on the gxw4104 all incoming calls on that line route to a specific extension and not the auto...
  7. Allen_Miller

    Trouble Shooting Inbound Rules

    I remember in the past looking at (I think) the Activity Log with verbose setting and being able to find logging of the application of an inbound rule if it was matched. Presently I am trying to track application of some inbound rules and I am not seeing this anymore. Does this information still...

  8. SIP Trunk getting unregistered after making changes in Inbound rules.

    I noticed that my SIP trunk is getting unregistered after making any changes to the Inbound rules at DID route.

  9. Inbound Rule Wildcards

    Hi I am starting out on my journey with the 3CX platform but i have experience with Cisco and Siemens PABX platforms. what I am wondering is if I am able to create a wildcard inbound rule so that it will match several of the digits from the inbound string to the extensions on the system eg...

  10. Solved [INFO] - Inbound Rule prefix removal

    Good morning guys, is it possible to remove the inbound rule prefix from the call? it's being displayed on the phones connected and its totally not necessary I just wanna see the number... Thanks!

  11. Sip Trunks / DIDs

    Hello, I have 5 inbound trunks (a primary, secondary... for carrier failovers), The carrier can send a call on any of these IPs My problem is I have a client that has 10 DIDs. Do i really have to enter all 10 numbers into each trunk? Coming from Freepbx, I had to create a trunk with the IP...

  12. Solved Weekend Routing Rules

    Hello, We have routing in place with an IVR that works fine Mon-Fri, however on the weekend a number of the lines/groups are dead as there are no staff to cover the groups. But the customer can still select the group option from the IVR. Is there any way i can set up new rules just for...

  13. In Progress Ability to Configure Holidays for different Inbound Rules

    We deal with Opticians. A lot of them have different holidays depending on the branch location and how busy they are. For example we have a branch closing for Easter and they don't re-open for 4 days, yet they have another branch which is open after 2 days. At the moment, i have to go into the...
    • Ben Ryder
    • Thread
    • 3cx christmas easter holidays inbound rule new year opening hours
    • Replies: 30
    • Forum: Server
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