integration

  1. Create Phone Call Records in Dynamics 365 as Closed

    Our dynamics 365 integration is working, but phone call records from 3cx are being created with the 'open' status. Is there any way to create them with the 'completed' status?
    • brad10
    • Thread
    • dynamics 365 integration
    • Replies: 2
    • Forum: Other
  2. ODD Network BV

    Solved Whatsapp working only one way

    Hi guys, i did implement the whatsapp integration to 3CX. But is working one way. i can receive whatsapp message from customers in webclient, but can not reply to my customers. So, seems to be working one way at this moment. In my whatsapp certificate I get this message also. Maybe 3CX have to...
    • ODD Network BV
    • Thread
    • 3cx integration 3cx whatsapp integration whatsapp whatsapp 3cx whatsapp certificate whatsapp integration
    • Replies: 47
    • Forum: WhatsApp

  3. Autotask CRM & 3CX - Call Journaling

    In relation to the forum post: https://www.3cx.com/community/threads/autotask-new-rest-api-integration.74665/#post-342347 Shout out to Chris Ellsaesser for sharing the template and notes. Regarding post 9: This script uses user impersonation based on the extension listed in the Autotask...
    • bnichols_
    • Thread
    • autotask autotask psa crm integration
    • Replies: 5
    • Forum: Other

  4. Integration for queue calls, agent logins, and other information

    Hello Community, I'm currently building a 3CX integration for better reporting for me. I've done some integration stuff with CRM. That gave me integration with contacts and gave me call journaling which I could use as call history. But even with CRM integration a lot of information that I...
    • noob-integrator
    • Thread
    • agent extension forwarding agent reports integration
    • Replies: 3
    • Forum: Other

  5. Custom Integration does not work when calling

    Hello, I create custom integration with our CRM system, upload template and using TEST button checked 3cx do calls to our API, and our API correct answer. But when I am doing real calls in web client - requests not going to our server. It seems we need somehow enable integration for all system...

  6. Datev 3CX Integration - Lack of information transfer (brokering)

    Currently there is a reproducible error in the 3CX, which exists since V16 up to the latest V18. In case of forwarded external calls that are transferred internally via brokering (e.g. external call comes in, colleague brokering to colleague, or secretary brokering to boss), only the brokering...
    • BPG IT
    • Thread
    • brokering call datev extern information integration number phone secretary transfer
    • Replies: 4
    • Forum: Other

  7. Dynamics 365: Turn off logging for certain users/extensions

    When 3CX updated to linking the user with the user's email, it started to log calls for all my users. Is there a way we can turn off call logging for certain Dynamics 365 users? We used to be able to manage this by not inputting the users extension in their Dynamics profile.
    • Alldayrr
    • Thread
    • dynamic 365 integration
    • Replies: 1
    • Forum: Other
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