ios

  1. 3CX app on iOS is unable to call outbound after a while, error: forbidden - inbound still working normally

    Hi all I have a strange behaviour on the iOS app since i've installed the 3cx approx. 2 yeas ago. I'm on version 18.0 build 312. 1. I connect my user to the 3cx app on my iOS device by using the QR-code. 2. I can call out and can receive calls, everything normal so far. 3. After a unknow...
    • TomTheOne
    • Thread
    • 3cx app inbound working ios outbound forbidden
    • Replies: 4
    • Forum: iOS

  2. IOS user without IP phone is black marked and cannot receive calls

    Good morning, I report problem encountered with IOS app. User registered only with IOS app without IP phone after few days is excluded from TEAM list (marked in BLACK) and cannot receive calls. It seems that the system accepts in TEAM only members with also have IP phone connected besides APP...
    • Rsztd
    • Thread
    • ios teams calling
    • Replies: 4
    • Forum: iOS

  3. My iphone 3cx App stopped notifying our calls

    Hello everyone, I'm having an issue with the 3cx iPhone app not notifying me of incoming calls. We recently updated to the new iPhone software version to 16.3.1 and accidentally let our 3cx hosting package expire, causing our system to temporarily be down. Since then, the app has stopped...

  4. APNS push to device internal exception

    Hi I've got a hosted pbx running on debian, 3cx version 18.0 update 6 build 908. Our client has several app users and yesterday the calls stopped ringing in the app the logs show Failed to send APNS PUSH to device iPhone13,3iPhone(Ext.101). Internal exception occured: The SSL connection could...
    • ristianca
    • Thread
    • app ios
    • Replies: 0
    • Forum: iOS

  5. Migration to Azure has stopped Android and IOS Push

    Hi Guys, Got a weird one that I am unable to figure out. We have migrated our 3CX server to a hosted server in Microsoft Azure as we were having SIP issues on premises. Since migrating the server, push notifications to Android and IOS have stopped. I have checked and can confirm that all 3CX...

  6. calls from 3CX iOS app using Contacts - doesn't dial out, can't connect

    All of our users with iPhones can't use their contacts list to dial out. When a user finds a contact and presses the call button, busy sound immediately. iPhone users have to dial the prefix and the phone number in order to call out. On Android, there is a phone icon next to the Contact name...
    • JCHS
    • Thread
    • ios iphone
    • Replies: 6
    • Forum: iOS

  7. 3CX iOS App Won’t Connect

    We have a 3CX hosted service with users using iOS and Android apps. My iOS 3CX will not dial or receive calls. The phone dialed shows “Connecting”. I can see other users listed, with their current status. I can access and listen to voicemail. I simply can’t make calls. I have tried: Power...
    • Pk2CA
    • Thread
    • connecting ios
    • Replies: 4
    • Forum: iOS

  8. Failed to send APNS PUSH to device - Internal exception occured: The SSL connection could not be established, see inner exception.

    3CX Version: Enterprise Annual - 18.0 (Build 415) Server OS: Debian GNU/Linux 10 Is the 3CX Server Hosted and where? AWS Has the Firewall Checker passed: YES I upgraded to v18 update 5 last night. Since then our users with the IOS app are no longer receiving phone calls through the app. When...
    • jncarter
    • Thread
    • apns ios update 5
    • Replies: 12
    • Forum: iOS
  9. Brandan Hermo

    ABANDONED QUEUE CALLS ANDROID/IOS

    We suggest that the list of abandoned queue calls appear on ANDROID/IOS devices, in the same way that WEBCLIENT

  10. Login / LogOut of specific Queues on Andriod App

    Currently when you login and logout of Queues in the App, it is a global setting and you are not able to see which specific queue, you are logging in and out of. Ideally when you login, it should bring up a tick list and you can chose if you are logging in or out all queues or specific queues...
    • ZweZwe
    • Thread
    • andiod call queues ios
    • Replies: 1
    • Forum: Android

  11. Sort Contact list

    How do you sort the contact list in the iOS app?
    • kirkie
    • Thread
    • contact list ios
    • Replies: 2
    • Forum: iOS

  12. Solved 403 Forbidden

    Hello, I get incoming calls but, outgoing one's I get "Calls forbidden by administrator". In the log I have: "403 Forbidden/INVITE" Details: AWS + Chimes FQDN: XXXXXXXXXX Version: 18.0 (Build 314) No blacklist All "UP" Any ideas? Thanks

  13. Implemented Added chat group setting function on IOS

    When uses the chat function on 3CX for ios, we found that the chat groups couldn't be edited(add or delete personnel). I know that the web page can be edited, but we are not allowed to use the browser due to the company’s special circumstances. Please consider adding this feature on the IOS...

  14. 3cx not working on android and ios

    Hi, 3cx is working well on desktop, but not working in android and IOS, it shows "connecting" as attached, but never connects, could anyone advise on this?

  15. Solved Shared Park Status on Mobile App

    I know for the desk phones this works by showing a red BLF when a call is parked but I was wondering if there is a way to show that a call is parked for a Shared Park extension on the "Status" area of the mobile app? We do have the Enterprise edition license and have configured a Temp Extensions...
    • OmarT
    • Thread
    • android app blf status ios mobile app shared park status
    • Replies: 3
    • Forum: Android

  16. Contacts no longer shows any CRM contacts

    I reported this in the Test Flight version, and it was released with this bug anyway. You have to change the contacts page from 'All' to 'CRM' in order to find CRM contacts. Why does 'All' not include 'CRM'?
    • jbrilliant
    • Thread
    • contacts crm ios
    • Replies: 4
    • Forum: iOS
  17. AVF

    Solved Problem with 3CX mobile apps since lastest update

    Im on this one since last monday trying to solve whats going on. Androids users : cant outbound call, we hear buzy sound then disconnect (same thing happen when composing local extension or external phone number). Phone is ringing when receiving call, but when we try to take the call, it...
    • AVF
    • Thread
    • android app ios mobile not assigned
    • Replies: 14
    • Forum: Android
  18. Michael Menor

    Caller ID does not show up in iOS app, but it shows in Android app

    Within the Voicemail section of the iOS app, it does not display the caller ID name, but it does show it in other places of the app. The Android app does not have this issue with the voicemail section. Running version 16.0.9 Has anyone else experienced this? iOS Android
    • Michael Menor
    • Thread
    • android caller id ios v16
    • Replies: 6
    • Forum: iOS
  19. NicholasBarnes

    Forbid all access from 3CX app for some users.

    Hi all, I have a client who has a requirement that it is not possible for some (but not all) of their users to log in using the 3CX app on their Android/iOS devices. These users should still receive the welcome e-mail, will have a desk phone (or desktop softphone) in the office, but must...

  20. How to check direct call control is support on this device or not ?

    I need to know how to check direct call control is supported on this device (mobile app) or not? And if this one is not supported, how can I force setting or do something to support direct call control on this mobile device? Thank you.
    • Panapol
    • Thread
    • android direct call control ios mobile device manager
    • Replies: 2
    • Forum: Android
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