iphone

  1. 3CX app not working correctly

    Hi Guys, I have a few Clients that are showing up with the same issues on the 3CX app for IOS from the app store. The issue they have is as followed. When the Iphone is locked the 3CX app is not sending notifications and is unable to display active calls (goes straight to the EXT voicemail)...

  2. iOS Devices Not Able to Answer Calls When App Not in Focus

    Hello, We are having issues with iOS devices not being able to answer phone calls when the app is not in focus. If the phone is in focus or the phone is locked, the notification of an incoming call is received. However, if the phone is locked and you try to answer, the app will either say...

  3. iOS Click2Call Options via 3CX iOS App or SIM

    Hello, Is there such an option to where you can click a number to dial, then have the options to make the call through 3CX iOS app or the regular Phone app?
    • ClydeT
    • Thread
    • click2call iphone
    • Replies: 1
    • Forum: iOS

  4. IPhone using not stated Ports for audio

    Hello there, Is there anything known about Iphones using different audio ports than stated? We had the problem that Android Phones worked in "Network 1" WLAN perfeclty fine (3CX trunk in "Network 2"). However Iphones did not. Signalling was working and the Call could be established, but there...
    • KilDob
    • Thread
    • audio firewall iphone port trunk
    • Replies: 7
    • Forum: iOS

  5. How to view which number a caller has dialed?

    I have multiple numbers ringing to my extension. I have inbound rules for these numbers, with a rule name assigned to each number. On my 3CX iPhone app, the rule name does not appear on the screen. The caller ID shows up, but not what inbound-rule-name they are calling. Haven't checked my desk...

  6. No Audio from Android and Apple Phone apps

    Hi, We currently are not getting any audio from any of mobile phone 3CX app calls. The extension shows registered and the app rings when a call comes in but no audio. See attached the ports that I have opened on the Router. Also, I see the following error on 3CX event log for the call...

  7. Solved iPhones display the wrong caller number

    Device Info ------------------------------------------------------- Phone Model: All iPhones Generation: [3G,3GS,4G,Touch2G,Touch3G] Firmware Version: [4.2.1] Jailbreak: [NO] Cydia Installed: [NO] Issue Info ------------------------------------------------------- Handset: [Phone| Contacts...

  8. Where is QR Code URL configured?

    When users scan their QR Code it gives them an error message that says "Provisioning Error PBX could not be reached. Connection timed out." We used another QR scanning app and found that it's pointing to our internal IP address for our PBX. We need to change this so it points to the external...

  9. Solved 3cx iPhone client provisioning file cannot be reached

    I hope someone can give me some ideas to fix this issue. We have 3cx 16 running with the latest version. System upgraded from 15.5 to 16 and everything was fine. I had some issues and reinstalled v16 and restored the backup. Issue turned out to be unrelated to 3CX. I had provisioned 2 iPhones...

  10. Multiple issues on the iphone app

    Guys, I am running into quite a few issues with one client with their cell phone app's. The two main issues are: 1 The iPhone's are not ringing consistently. They may work about 50 percent of the time to ring through and about 50 percent of the time they just get a missed call notification. I...

  11. V15.5.18.472 - "Waiting for network" takes long

    Device Info ------------------------------------------------------- Phone Model: iPhone Generation: XS Firmware Version: iOS 12.0.1 Jailbreak: NO Cydia Installed: NO When user start 3CX app on iPhone, it takes up to 2-3 seconds that network is ready, and also app for using. User cannot use...
    • EcK
    • Thread
    • iphone waiting
    • Replies: 4
    • Forum: iOS

  12. Call Recordings on WebClient in Safari

    Hi I posted the thread below regarding listening to call recordings on iPhone (using Safari) via Call Reports - https://www.3cx.com/community/threads/listen-to-call-recordings-on-iphone.56482/ Is there any update regarding this or an alternative method to be able to listen to recordings on...
    • AnthonyH
    • Thread
    • call recording iphone web client
    • Replies: 1
    • Forum: Windows
  13. DiegoJCC

    v15.5.0 Web Meeting APP not working

    Good morning, We noticed today that the 3CX WebMeeting APP (v10.1.2.1) on iOS is no longer working and always returns error "Currupted webmeeting data". The same error is returned for both the organiser and the invitees. It used to work fine a few weeks ago, and WebMeeting still works perfectly...
    • DiegoJCC
    • Thread
    • ios iphone webmeeting
    • Replies: 3
    • Forum: iOS

  14. Solved 3CX Web Meeting / Conference Links not Working on iOS

    Hello All, I've run into an issue where I can not get the join links for 3CX web meeting working on iOS mobile devices. With the latest version of the 3CX WebMeeting app installed the links generated via email conference invites and also the link directly taken from the meeting room do not...

  15. 3CX 15.5.13103.5 IOS Push not working

    Hi there, we can't get IOS push to work, on the IPhones latest 3cx client is installed, and TCP 2195+2196 is outbound open. When the App is in foreground ringing works fine, but if the App is closed or in background push isn't working. On Android everything is fine, and push notification is...
    • Void
    • Thread
    • 3cx 15.5 3cx client apple ios iphone push
    • Replies: 6
    • Forum: iOS
  16. Phil-TIC

    Bad voice with Bluetooth and IOS

    The outgoing voice when we use a bluetooth device is horrible, incomprehensible robot voice. We tried several bluetooth devices on different 3CX systems on different extensions and different IPhone cellphone, 100% bad. On the windows client it's OK. The bluetooth devices work very well during...

  17. Ring only LAN connected hard phone when user in office

    Hello, I'm testing the 3cx system before deploying on a few sites. Is it possible to make only the hardware phone ring in office when a user who as also his account provisioned on his 3cx client on iphone, is in office ? I want to avoid ringing both phones on the same extension as when you...

  18. Listen to Call Recordings on iPhone

    Hi Is there a way to listen to call recordings from the Call Reports on an iPhone? When I click on the option to play the recording, it opens the link but won't save or play the AVI file like it does on a PC. Thanks Anthony

  19. 3cx on IPhone Voicemail Playback

    Good afternoon to all, Previously on the Iphone app when selecting to play voicemail on the phone you had the option of "local" playback (quick-time) now it seems the only option is via "call-back". 1) Any reason for that? 2) Any work around? Thanks!
  20. NoWindowOffice

    In Call Wi-Fi Handover Issue

    Hi Guys, I haven't seen a thread with this particular issue, so I thought it'd be best to ask. We've recently installed a new 3CX system at our school. We're currently using iPhones (2 x iPhone 5 & 1 x iPhone 6) for our walkaround phones, however, they seem to be having issues maintaining call...
    • NoWindowOffice
    • Thread
    • call connection handling handoff iphone lan local network wi-fi wifi
    • Replies: 2
    • Forum: iOS
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